Flag Toys R Us Customer Service Review

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Waited for over 30 minutes on the phone with the local store before trying the 800 number and waiting another 30 minutes but never reached a representative to ask about a simple product availability question. Why would I want to shop with Toys R Us? Your store on North Central Expressway in Dallas consistantly provides the worst service of any retailer I visit. What a poor experience you create for children. It should be embarrassing but it seems to have become the norm for a retailer that used to provide better service.


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