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Cincinnati Bell has subpar service in every aspect. I do not recommend them at all. Their customer service is all foreign and you can't understand a word they say. They will read from a script and not be able to help you. Then, you will get passed to 4 different people and put on hold. Its terrible. If you ask for a supervisor who speaks English, they will hang up on you. All they say is reset your modem over and over. Their internet is crap to. It is always slow and you will never get the speeds you pay for. Even if you call to complain. The network is over congested even though fiber is supposed to be faster. The internet goes down just about every other night to. They seriously need to upgrade their internet. My cable has a lot of issues to. I have three DVR boxes and none of them work properly or record whole shows. Fioptics cable doesn't even carry a lot of the channels that Time Warner Cable or Directv does. Plus, they never add any new channels even if customers request them. Picture quality isn't that sharp or clear like they claim it is. 720p HD channels look like streaming 480 video. Many of the HD channels freeze up and pixelate a lot, especially when changing the channel or waiting for the station to load. It takes a long time for that to happen. Whatever you do, go with someone else who has reliable service.


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