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This is the worst customer service I have ever received. At this point I can honestly say I will never shop with Toys r us again. I placed an order online for my sons Santa gift on 12/1/15. I received my e-mail confirmation and then my e-mail shipping confirmation. I check tracking last week and Fed Ex did not have it in transit. So I checked again this morning and same thing. Called FedEx they stated your company printed the shipping label but had not given them the package to ship. So I tried calling your company and was unable to speak to a person. I was only able to have the automated service tell me my packaged shipped out on 12/2/15. So I finally found the chat option on your web site and wow that did not help. Not only was I told sorry we never sent it and it is out of stock, I was told no store credit and have to wait at least 5- 7 business days once it is approved to get my refund. All I was offered for this horrible experience was a $10 code which did not even show in the e-mail sent to me with it so unusable. I am sure no one truly cares about my experience. My son will not be able to get anything from Santa that he asked for since it is all sold out and no time to get it now in the mail.


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