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My husband and I just got off the crown princess from Mexico I need to complain and want you to know that the lack of service and understanding in regards to the Lotus spa was terrible it absolutely ruined my cruise her name is Britney as a manager of the Lotus spa I signed up or reserved a spa treatment that was $295 I expected a $295 treatment when in fact it was one of the absolute worst experiences I've ever had and I'm very saddened that I was not approached personally by Britney the manager at the Lotus spa I left the ship with really bad feelings in regards to Lotus spa I'm a gold card holder we were with a company named Old Master Old Master . My husband personally made the reservation for the side of body wrap that was for 100 minutes specially for me and was very unhappy when I explained to him my unhappiness in regards to the treatment the most important part was that nobody cared and nobody asked to sit down with me and speak with me personally in regards to the treatment and my unhappiness of the spa treatment itself is very expensive I've had many amazing spa treatments on the princess and on other cruises but I will never ever book another cruise with princess and as a gold cardholder I feel truly disappointed if you could get back with me I would like to speak personally to somebody about it I did buy product from them which is very expensive The massage was adequate but I expected the wrap to be just that a relaxing wrap and I was constantly being asked not to fall asleep showering in the middle of treatment not once but twice and I'm when I spoke of my diss my concerns I was jaded and I feel really badly about it especially for my husband who gave this Bob treatment to me as a gift I would really appreciate a contact back to me in regards to this complaint


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