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In order for customer service to be "good," it should start at the top! At the very least, the branch manager at the Suntrust located at 113th and U.S. 1 should require that his employees return phone calls within 24 hours. For customers' calls to be repeatedly ignored is rude and ensures that there will be no repeat business. The employees definitely call the customers when it comes time for CD's to be renewed!


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