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As a loyal customer of Sun Trust in Miami, FL for over 20 years with both personal & commercial accounts. I see many down sizing of the employees and the lack of customer service in many of your branches in the recent years. This complaint happened on 7/3/2015 in the nearby 11341 South Dixie Highway, Pinecrest, FL address of your Sun Trust location. I went in to make two separate deposits, we put the money & ck. in diff. envelopes because they're from the sales of diff. dates and with diff. deposit slips. An African Am female at the Teller name Carol Palmer "refused" to open those envelopes and "demanded" me w/ a sergeant-like face to open up for her so she can count the money to make the deposits. Is this how low the customer service go down now for Sun Trust?!


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