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I have tried over and over to change my mother's doctor with no success. Unfortunately, my mother has dementia and I have power of attorney and am her medical attorney of fact Your customer service representatives have poor communication skills and when they do not know what to do they simply terminate the phone call. Per your rep's instruction I have had my mother on the phone to tell them that she needs a new doctor in an area close to her new assisted living facility. Your people told me on my latest attempt that I need to phone the new doctor and tell them that they need to update their information. I called the doctor's office and they said this makes no sense.


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