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I went to the OfficeMax in San Antonio, TX at Bandera Rd. and Loop 1604 on March 2nd, 2015 at approximately 6:40 p.m.. I was AMAZED at the indifference shown by employees as customers waited in a line without someone at the usual cash register. Somehow the customers were just expected to "Know" to go to the other window where orders are usually picked-up. When I told the woman at that window about the situation she literally took no action to solve the situation. She was completely indifferent. I saw another employee leave out the front door after observing customers in the line without someone manning the cash register.

Being a regular at this store I know that the cash register at by the door is the one that is supposed to be used.

I have gone there for my ink cartridges and other supplies for the last time. I can understand some glitches in customer service - but indifference is completely inexcusable.


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