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'the customer service at Intuit and Quickbooks is the worst I've ever encountered anywhere! Actually, in spite of the fact I'm paying $89 every month or three months, I forget, THERE IS NO CUSTOMER SERVICE! Phone waits are minamum of 40 minutes, then you're told you'll get a call back.

This weekend I had a terrible experience with a tech person who could not solve my problem, and went for a SRtech person. There was none available. We struggled along..he couldn't even get the screen share to work!! After 2 hours, I asked for a call back from a st tech person. Was told to wait and did...no one called. I called back and was told to hold while they got a sr tech person. another 40 minute wait...there was none available!! Asked for a callback and gave wide window.

Instead of the time I requested (4--8 or so in evening), instead they called at 5am!!!!! I was asked to wait, so I got up, dressed, made coffee, drank it, and sat down for the SR tech person. After waiting 20 minutes (at 5M), I WAS TOLD NO ONE WAS AVAILABLE. unbelievable. I again requested the evening callback, went back to bed, and at 6:30am the phone rang! REPEAT...I waited 10 min or so, and was told no Sr Tech person was available. Unbelievable!!!!! I again requested a very wide window for a callback...can't recall if it was 4 or 5pm - 10 pm. I waited, NO ONE CALLED!!!! For last 2 days have been continuing to call Customer Service and register a complaint...as I type, I'm waiting on hold to talk to a SR Customer Service Provider...it's been 40 minutes..........so I'm essentially held hostage, and am paying for something that is TERRIBLE. TERRIBLE!!!! Still waiting...Now I"m beginning to think this is intentional on Intuit's part....now unbelievably I'm put back to the beginning of the line, and am being asked to start over. 55 minutes have passed and I'm hold again while a new person "reviews my case". I have now screamed into the phone that I want to talk to a Senior Manager...and I'm placed on hold again. Approaching 60 minutes...I want to kill the music.


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