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I am soooooo disappointed with QB customer service. We have used the software in our business for several years and enjoy using it because it is simple to understand. However, the customer service is terrible. I had purchased Premier Plus about three years ago where I am upgraded every year for around $1200 to $1400. I had 24-7 tech support for any issues that I would have. I needed this as I recently took over the books from our retiring bookkeeper.

After 3 years of paying this money every year and getting the latest version of QB, I called QB before my subscription expired to cancel the subscription. I explained to the gentleman that I still wanted to use 2014 QB and I had purchased 4 licenses. He assured me it would be no problem, but I would not continue to receive ongoing tech support. He cancelled the subscription and sent me the cancellation request Oct. 1st.

Well, today, November 11th, I received a noticed that my subscription expired. I called QB customer service and explained the situation. The lady came back on the phone after putting me on hold and said it was up to Accounting if they would give me a "free license". I said, "What do you mean "free" I paid for the updated version and 4 licenses last year to the tune of $1400? She said the account on their end was not documented and it would be up to accounting. This is really terrible customer service. QB is more concerned with upselling to other products than they are supporting their products. I don't have a problem with speaking with someone in the Phillipines. Most everyone I have spoken with seems to want to help, but the hold times are ridiculous and they really don't seem to understand what the process is and they mis-inform their clients. Does any one know of a reliable alternative???


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