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My branch manager Liz La force was excellent. I would rate her a 10 of 10. Problems are twofold. The reason I am getting the loan is to pay off the credit card right away. The reason is it has been a nightmare for me to pay it. I have had Chase for about ten years and have never had a problem. I showed Liz what my problem was with your multilevel punch ins to pay. Two hits with chase, and it is payed. About ten minutes to pay you and sometimes that did not even register on my account.

Second problem. You did not listen to a thing I said when scheduling the appointment for signing the loan papers. I told them the problems the bank manager had with double booking appointments by your office. They totally ignored what I told them, and promptly scheduled it for the time I set without checking with the manager. Of course she was already booked. Since we have been in communication on line, she was aware of what happened.
We rescheduled and you had to resend the papers. This is very inefficient and not listening to your own people, really shows.
Suggestion. 1. Get easier access for payment of the credit card from another facility. 2. Call the manager/person you are booking with in the bank first; or have access to their time schedule in office so double booking is not an issue for your people or me. 3. Have the CEO go on undercover boss for a reality check....


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