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My name is Rachel Herren. I live in Omaha, Nebraska. I've been using a Bernina for about 15 years and love my machine. Earlier this year I traded my old model in for another used model and when I did the store here on Maple street said that they will change all my embroidering disk to an art format. Last month, August 18th, I had my husband take my disks in to get them in to the new art format. They said it will be done in a couple of week. My husband went back and they told him that they were not done because they are too busy and that someone has to sit with them the entire hour that it takes to do one. Ok, we can be patient. In a week he went in and it still wasn't started. Now today I called and find they are still just sitting undone. They told me they would be able to get my disks done so I can use the machine but now since not even one was done I don't believe they will ever be done. When I called the store today I told them that I want to have my disks returned and have one at a time done but my husband said no, I should have them done all together. What can I do? I am not getting customer service at all. I am putting the back burner with a machine that I paid 2000 for and can not use the embroidering section. and why would I ever want to buy another software if I'm never able to use them. For these months that I've had the machine I've yet have been able to embroider with it.


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