RCA customer service

We hope to provide a complete resource for RCA customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for RCA.

Customer Service

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  • How to reach a live person:
    • Press 1 for English Enter TV model number
  • Hours of Operation:
    • Mon-Fri: 8am-8pm EST
      Sat-Sun: 10am-7pm EST
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • For Digital Voice Recorders, you must dial: 800-894-0956 (AudioVox/RCA) I had to go through a couple of telephone numbers just to get that number. Still press "2" for DVR, though.

Products for Business

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  • Hours of Operation:
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  • Email:
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User Reviews

Posted by Sharyn


I have waited on the phone for 35 minutes and every 20 seconds I heard a recording saying I'm sorry but I afraid all the operators are busy but please hold and someone will be with you shortly. Are you serious it's enough to drive you crazy!

Posted by joyce


My television has a pink background with lines and is turning itself off..Is there something that I need to do fix this problem or has the television gone bad

Posted by Anonymous


Back in March I purchased portable DVD players for my vehicle. When I opened the box the only charger that was in it was the home charger not the one for the vehicle. I was going to return it to the store for an exchange but contacted the customer care number and they advised me that they could take care of my issue. I twice sent off copies of my receipt and was told things were being taken care of.
After nearly two months and numerous emails I finally got a reply. It was the customer service agent I had been dealing with contacting me with a contact number for customer support to call. So after two months the only response I got was to pass the issue off. And now it's too late for me to return the item to its place of purchase.
I called the customer support number and dealt with a gentleman there who asked if I had a copy of the receipt. I told him yes and went to Get it. After a very short period of time he asked me on the phone if this was going to take long.
I just feel that dealing with customer support through RCA has been very difficult and time-consuming. I feel as though I have been treated with disrespect and made to feel that customer care is very low on RCA's priority list. It will definitely influence my purchases in the future.

Posted by Anonymous


Unable to use the cigarette lighter plug-in for the dvd player. It has a blown fuse and I can't find a place to buy one that size

Posted by Anonymous


I have a RCA 42" flat screen that I purchased in 2011. The plastic back of the unit is "sweating" an oily substance in sufficient amounts that the back appears to have dropletlets formed in a significant quantity. This is of major concern due to the composition of certain plastics that the "sweat" may be toxic. The partial s/n:1K18-42LA45R-A10--. The last couple of digits are blurred.

Customer Service Ratings

Based on 309 votes.

2.5

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RCA Manuals

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