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The entire "customer service" system for social security is in essence a misnomer. It took me over 45 minuets calling 3 different offices NOT to be able to reach an agent. After following a lengthy series of prompts I was told (via recording) that I would be connected to the next available agent the phone then rang and I was told "all agents are busy, try your call again later" after a few seconds the call was automatically disconnected. My government in action. This same series of events took place at all three offices I tried to reach. Is this a joke or what?


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