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Recently ordered a TV which was on sale. The box arrived completely opened, and with a big hole cut out in the middle. Naturally I refused the shipment and have UPS sent it back. They will not ship me a new unit but insist that I place a new order. By that time it's no longer on sale. They also will not refund the shipping cost. Now it seems to me that until I accepted the shipment, they are responsible for the unit. I will look elsewhere for future purchases.


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