TigerDirect.com customer service

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Customer Service and Support

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  • How to reach a live person:
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  • Hours of Operation:
    • Not sure, but I called at 5:45am PT on a Monday morning and someone picked up.
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User Reviews

Posted by Anonymous


Your service suck the sale people lie to there customers I will put this all over until you people are gone!! I will call my news station and tell them how you people lie, my tv for $3000 you can not get the Internet you can not change the station an not adjust the volume some body better call me and fix the problem or I will be your worst customer

Posted by Anonymous


This is my first time buying from TigerDirect.com. It was terrible. I picked the shipping 2-6 days and charged $12 for it. A week has been past, it is not yet shipped.

Posted by Anonymous


The customer service is BRUTAL!! Find another company to make your purchases and values your time and business!

Posted by Annoyed


Recently ordered a TV which was on sale. The box arrived completely opened, and with a big hole cut out in the middle. Naturally I refused the shipment and have UPS sent it back. They will not ship me a new unit but insist that I place a new order. By that time it's no longer on sale. They also will not refund the shipping cost. Now it seems to me that until I accepted the shipment, they are responsible for the unit. I will look elsewhere for future purchases.

Posted by tim-anderson


Customer service will answer but, doesn't wont to resolve the simple issue, and or a simple resolution.
Its nice to have all the money in advertise, but it makes no sense to have no customer service after the purchase of the merchandise.

Customer Service Ratings

Based on 91 votes.

2.9

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TigerDirect.com customer service news

TigerDirect.com Drops EVGA Products From Its Retail Site

We've always invited intelligent, courteous men and women to staff our call center; to answer your questions, make recommendations and deliver solutions. ...


Alliance Data Signs New Multiyear Agreement With Electronics Retailer ...

“The TigerDirect customer is a smart shopper with a high degree of technical knowledge, and one who expects superior customer service and support—which we provide at a level unmatched in the industry,” said Robert Leeds, chief executive officer of ...


TigerDirect.com Ranked in "Favorite 50" Online Retailers by Stores Magazine

... Recognition for excellence in customer service from American Express/National Retail Federation, Computer ShopperMagazine, BizRate, PriceGrabber.com, ...

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