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I will never use hotwire again for a car rental. The first time I used Hotwire, I had a wonderful experience. The 2nd time, this past week, for a car rental from Hertz, it was terrible. Even though the car was prepaid, Hertz did not have the type of car I had reserved at Ft Lauderdale Airport. My family,a party of 5 including a 97 yr old mother-in-law, waited for over an hr.for a full size car. After an hr. I had to take whatever they had. Hertz customer service was terrible. Told that I could exchange it at a local Hertz location.Not so. Called different local Hertz locations daily, for over 4- days, explained my problem,left name & no, nobody called me back. Saddled with a car that I did not want for 9 days. Hotwire does not disclose the name of the car rental until you have already paid for it, and the sale is final.Beware of Hertz.


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