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So we finally moved our mortgage from SunTrust to US Bank in December 2012. They did not pay the homeowner's insurance in January, 2013. OK - I chalked that one up to the account being established the month before. Well, 2014 rolls around and they again did not pay homeowner's insurance. Finally reached someone and thought all as good as I confirmed with bank and insurance company payment was sent & received. Well I got check from insurance company yesterday for over payment. Been on phone and e-mail for last 3 hours on eternal hold or I get a recording that says they are too busy to help or I get a reply back to call 800 number. You would think a bank or any company this size would/should have some confident customer service people to answer the phone. I wish I had a choice to move my mortgage!!! Will definitely be moving my checking, savings & IRAs!!


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