US Bank customer service

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Customer Service

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Phone: 800-872-2657

  • How to reach a live person:
    • Press 0 for customer service rep
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  • Description:
    • TDD - 800-685-5065

User Reviews

25
Sep

Posted by edwardbell1


on 9/25/23 at 6:27PM

The BANK could not assist me because no one could explain, A deposit was placed on a card in debt assistance. How can I get the funds back or transferred to my checking account. 6hours 315 YOUR CALL IS IMPORTANT YOU WILL BE CONNECTED WITH THE NEXT REP.$1616 was deposited on a card in debt assistance.So what now. The funds are dead on the card and on the first the loan is to start being paid from my overdrawn account. The funds are lost and I will pay for funds l never received an THE BANK ? IS CLUELESS. DO I REALLY WANT TO ? CONTINUE MY BUSINESS WITH YOU?????. YOU ADDED TO THE DELIMA.

10
Oct

Posted by Anonymous


on 10/10/19 at 1:53PM

the lady was very disrespectful,and rude, the manager desk was right next to hers and he didn't say one word.
I called corporate twice was told they would call me, they never did.even after I followed up.no letter or nothing.

10
Apr

Posted by Cpotter


on 4/10/15 at 1:50PM

I've been trying to get a hold of someone to help me with an issue on a mobile home in my mobile home park since mid-October and I am no further along than I was in October even though I have talked to numerous customer service reps.

I finally thought I had hit the mother lode when I was given a phone number for their liquidation department. This was too good to be true. When you call the number they ask for the recording asks you to type in the extension number. Not ever told an extension number I use the prompt to press *H for assistance. When I do that I am asked to type in my password. What kind of circus is US Bank running anyway?

Even their security codes are hard to read.

11
Dec

Posted by ZIANG


on 12/11/14 at 9:53AM

Hi, I have few questions about how to open a account. First, if I am an international student, what kind of profiles should I need to open a account? Second, what are the conditions to open a account? Third, after finishing open a account, for how long I can get my card instead of temporary one? Fourth, is there any other special problem I might met? And what kind of those problems I might meet? How to solve those problems?

23
Jun

Posted by Allison


on 6/23/14 at 12:04PM

To say their customer service is abysmal would be overpraising. They claim that they mailed my new card, to replace one that will expire within days, but it's never turned up, thereby placing my personal information at risk. Their reps are uninformed and/or bored-sounding. My request to speak with a manager couldn't be accommodated, as "none is available." The corporate-office rep who is the only one dealing with credit-card issues fails to return a message; instead she has a voicemail saying she'll "get back to you at my convenience." I think that about sums up the US Bank philosophy toward customers: at THEIR convenience, not yours.

View all 47 US Bank customer service reviews »
Customer Service Ratings

Based on 208 votes.

3.0

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Hours of Operation

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US Bank customer service news
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