Flag Citi Mortgage Customer Service Review

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I'm not a fan of citi either. For the past 3yrs. Or so I have been trying to get my mortgage modified. I was assigned a cust. Care rep. I was asked to send in documents over and over. To this day I have not been given an answer yet. I received several letters stating due to internal changes you have now been assigned to.... It was one customer care rep. After another. My loan is now under Fannie Mae. I'm still trying, working with an advocate thru Citi. No difference. Started in Apr 2013, I'm constantly being put off month after month and sending documents......useless


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