Flag Citi Mortgage Customer Service Review

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We had a fire. Our insurance company sent the checks for repair to us (the homeowner), the contractor and Citi Mortgage. We had to sign the checks and allow Citi Mortgage to disperse at their convenience. They have procedures that we have to follow but they don't. After everything was complete they refused to send the last 26 thousand dollars to me. For 15 months they said they "had sent the money" and "were going to send the money" but never did. I withheld my mortgage until they sent the money they owed. After 15 months they finally sent the 26k. The day I received it I sent the amount I owed for withholding the mortgage. They are refusing it saying Im already in foreclosure and now they want the back payments plus attorneys fees and late charges. They had my 26 thousand dollars for 15 months after we were 100% complete (according to their inspector) but they aren't paying interest or late payments for having my money for 15 months!


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