Flag Citi Mortgage Customer Service Review

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As co-signers we were blindsided by CitiMortgage's collection attorneys with a civil summons. Common sense and common courtesy should have moved CitiMortgage to advise us well in advance of their intention to foreclose.

My questions is: Which government agency has oversight to hold CitiMortgage responsible for neglecting to advise co-signers of late and missing mortgage payments resulting in charges, fees and costs and threats by civil summons of foreclosure?

CitiMortgage, in my opinion, acted underhandedly in this situation. So much mental distress, not to mention thousands of dollars in questionable fees and charges, could have been avoided simply by communicating to us as the co-signers.

Everyone is entitled to what is due them. That is not the issue here. The issue is a lack of common courtesy bordering on pre-meditation to collect fees.


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