Flag Citi Mortgage Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

We felt for the safety of our family it was necessary to walk away from our home which Citi Mortgage holds the lien on. We were unable to make both a house payment and a rent payment so therefore needed to stop making the payments to Citi Mortgage in order to put a roof over our families head where our safety was not an issue. We tried to work with them to obtain a deed in lieu but was denied and told the home had to be on the market for 90 days. We obtained a realtor and placed it on the market in Feb. 2013. We have had 3 to 4 offers for a short sale but of course each one was denied by Citi Mortgage because the offer price was a couple thousand under the price they want to receive. I am pretty sure that they have spent more than that difference in lawyer fees by keeping the process in an ongoing state. We have tried to be extremely accommodating in providing every piece of information that Citi has asked for. It has been an extremely frustrating and stressful ordeal, like having to make the decision to walk away from our home was not stressful enough!!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video