Flag Citi Mortgage Customer Service Review

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I have been out of work since February 2012 and contacted Citi mortgage regarding my lay off. I called specialist after specialist at Citi Mortgage till May 2012, I finally had enough of Citi Mortgages' run around. I contacted Fannie Mae and I can say they are no different. I had to jump thru Citi Mortgage and Fannie Maes' hopes sending paperwork numerous times. Last contact I had was September 2012 Fannie Mae said I didn't qualify for a hardship modification. I have now received an email in February 2013 saying my hardship has been approved and to call for my new payment. So I called I have spoke to four different departments and no one can discuss the account with me and was directed to call Castle Law Group. So I did. I have now been directed to call back to Citi Mortgage!!!!! Does this vicious circle ever end! CITI MORTGAGE and FANNIE MAE drag there feet with paperwork and not being able to speak to their representatives that they have caused and continue to cause Americans to lose their homes! They are so corrupt I have wrote to President Obama, White House, New Mexico Gov. Susanna Martinez's office and Senators. No response! I am now contacting District Attorney's Office. I encourage all of you don't stop and give up. Call, send letters to everyone. We have to stop this corrupt system even if its too late for us maybe we can save someones home!


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