Flag Carnival Cruises Customer Service Review

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I will never book another cruise with Carnival ever! Had the worst experience with customer service. We flew have way down the country and were told our cruise was canceled. Called in to see what our options were and the people were not helpful at all. The one guy told us to change our flight to LA to get on another ship then after we did he said the room had been taken. When we asked so now what we have flights to LA. He said he didn't know what to say. How helpful! Plus he was trying to charge us more to go on a 4 day cruise to chilly ports, nothing like the carribean cruise we were suppose to be on. I was on the phone for over 3 hours mostly waiting for this guy for nothing! In the middle of the airport. So big mess, more stress than being home. I still can't believe how Carnival treats their customers. Thanks for nothing Carnival!!!!


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