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I paid $94.22 to Roxio directly on June 22nd, via online purchase (Digital River) and I specified that a DVD be shipped to me due to my prior problems with downloads that others here mentioned. (I've bought this product several times thru the years.) When I received the DVD it was defective. Since then I have been trying to get Roxio to replace it. I have not been successful yet and it's October 30th.

I was not aware of Roxio's (actually that's Corel's) terrible reputation for customer service until I started surfing for a telephone number. (Note that the telephone number no longer contacts. Instead there's message about calling other numbers for other products and then the number hangs up on the caller


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