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I'm a Fast Break customer and had called to prearrange for a specific vehicle for a two week rental on the island of Maui. Upon arrival at the Kahului airport the Budget representative had my paperwork all completed and the vehicle ready to drive off the lot. I spent less than 5 minutes at the counter.
5 days into the rental period there was a mechanical malfunction with the ignition system in the vehicle and it wouldn't start. Fortunatly,it was in the parking lot where we were staying.
Through a series of phone calls to the Budget roadside assistance person back on the mainland ( a very friendly and professional lady, Nefsteria), and the local Budget rep at Kahului, Gabriel, they arranged to have a new rental delivered and the disabled one picked up by a towing service.
This whole process was completed in less than 2 hours
I have always used Budget and will continue to do so.
Thank you, Budget, for a job well done.

RM March 17 2010 Maui,HI


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