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I had almost EXACTLY the same experience as Lori below...went to look up my cruise online and found out it had been canceled due to non-payment. They emailed me (I never got it). It is ridiculous that email is their form of "warning", despite having phone numbers. Prior to booking, any time I had accessed their website, a salesperson named "John" would call my house the same night, without fail. This happened over a dozen times. Yet, when I am in danger of losing my booking, somehow they can't find the time to contact me. This is TERRIBLE customer service, and unfortunately for Carnival, they have lost my business. Perhaps they don't care...that's how it seems anyway


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