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My 7 year old grandson had a very bad experince with you .. This was very scary for him. I have told you people I will get an attorney and sue you. You send me 3 e-certifaicate's to use on my or his next flight which I would never put a child through what you all did to him so I am trying to use them and can't because you people do not answer the phone. I have tried for a week all hours of the day and night and been on old for hours at a time. I dont know what is going on with you people but this doesnt help your buisness. let me begin with Dec 23 2011 my grandson gets on the plane and was told by attendant when he said he had to go to the rest room its a short flight you can wait. When his father got there they had him walk to the plan to get him why in the world did we pay extra 99.00 for a service for minor and didnt get it. then on jan 2 on return trip no one notified us like we should have been via text or email that there was a 4 hour delay .. then turned into a 7 hour delay and 2 hours of that my grandson and other passengers were on the plane at the gate could not use rest rooms and got nothing to snack on or drink. Your kidding me really I want to use my 500.00 credit I have and now can't even speak to anyone. If I dont get a call from these people I will personally get an attonery and sue them !!!!!


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