T-Mobile

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The customer service at T-mobile is horrible. They lie about their charges and to justify it they say that "it isn't included in the notes". I've been a customer for a while and instead of trying to resolve the problem and keep me as a customer they just try to make it seem like its your fault. Ill deal with them until my contract is up then cancel service and buy a phone without a contract. Ill also recommend this to everyone I talk to and I'll continue to get the word out there that any cell phone co. is better than t-mobile. Im not going to just lie down on this one.

Anonymous 11/17/09 11:35AM

you are a horrible company every time i call to get something fixed you just jerk me around when my service plan is up im done i will make sure everyone i know knows about your lousy customer service i cant even get you to put my name on my phone# for caller ids

kmlackovich 11/7/09 5:22PM

My comments is. I've been trimg to contact Amy body at custmer service for two days I have nobody to get talk too. Until now almost midnight now

lisabeth9 11/5/09 10:14PM

My daughter and I discontinued our service with T-Mobile for lack of service in our area. My daughter spoke with T-Mobile financial division in September at which time T-Mobile gave us credit for early termination which left us the $200 for terminating my Sons phone. My daughter asked the finance dept 3x and clarified with them the $200 is all we owe and T-Mobile said yes. I called to pay the other $200 termination fee and was told I had an additional $293...I said no I was told all I owed was the $200.

I called back again about a week later to resolve this matter and was now being told I owed $593. I have called back several times and I am being told my balance stems from two months passed due...no way I told them. I am also being told we owe for phones which were never credited....I now have to call back again but this time I need someone who can solve this problem instead of being told there is nothing they can do and I owe the $593. HELP!!!!! T-Mobile has the worst customer service and will not take the time to research my account.

Judy Wooten
Canyon Lake, Ca

jenrl56 11/5/09 1:16PM

I am a very unhappy customer due to T-Mobile poor service. First I would like to start with the free airline flights, servers being down. Searching error messages on my phone, and replacement of my cell phone.

I never was able to utilize the free flight promotion due to scam. That was not true T-Mobile did that to get their customers to sign up for 2 years or renew for 2 more years.
Secondly, T-Mobile never call their customers to alert them of a problem and never just give you credit for that down time which T-Mobile knows about on their end (server).

Thirdly, I replaced two side kick hone and was charged a $100.00 fee for one of the phone being unwarranted, so that’s what T-Mobile told me after the fact of telling me everything was okay with the two returned phones. I paid my bill and swallowed it all. However, that was not fair and my money today is very short due to economic times. I them replaced my Motorola phone and I received the package and never received the phone, called T-Mobile to let them know. I contacted toile again and they said the phone was delivered and that’s it. Why did T-Mobile just send me another phone? When at first the color phone they should have sent me was orange not canary color. But I did not complain. But now I am tired of customer representatives not going beyond their line of duty to satisfy their customers. I am not talking about all of T-Mobiles representatives.

Yesterday I was watching the news and T-Mobile was on the news about their servers going out and customers can not use their phones. So this is why I decided to write this complaint and voice my opinion.

I cannot reach t-mobile representative due to a long waiting time, it's the worst.

Sincerely yours,

Deborah DaCosta

Anonymous 11/5/09 10:24AM

On 2 November I contacted T-Mobile tech support for a blackberry mobile phone problem. During the process I was forwarded to a level 2 tech support person named Destiny B. This was the worst customer service rep I have ever encountered in my 10 years with T-Mobile(and its predecessor companies). I could hardly understand any words this person was saying, since it sounded like she had gum or food in her mouth while talking to me. In addition, I have not encountered anyone who talked as fast as she did -- making the conversation almost totally non-understandable. When this rep reaslized she could not help me, she indicated she would forward me to the necxt level of customer support, and while so doing, I was disconnected from the call. I am writing these comments to advise T-Mobile that this tech support rep does an enormous disservice to T-Mobile's reputation and to T-Mobile customers.

Richard Kozak

Anonymous 11/4/09 6:21PM

I now understand why they're so cheaper than the competition. Their service is simply horrible!!
Calls keep disconnecting, when I call tech support from my land line usually the call just hangs up, they told me they'd preform something that I requested - nothing was done.
I've been with them less than a week, and already figured out the hassle is not worth saving some extra bucks.

Cali Girl 11/4/09 11:58AM

I don't understand what is wrong with t-mobile but I am not able to make calls, recieve them or make/recieve texts, internet,etc. The webpage is down and customer service phone says its somehow busy! Are we going to fix this so that we can pay our bills? It's nice to have the option to not have a paper bill but not when things like this happen!

D 11/3/09 7:38PM

I can't send text messages and I'm unable to to get phone or online support. This is terrible. It's not 10pm yet so someone should be available.

Bosslady 11/3/09 7:36PM

Not a promising one. They lie abt crediting us for the loss of our addressbooks, notes, etc for Sidekick pagers.

Don't trust Tmobile. I'm ready to file against them with proofs of text msgs and copy of their posts in Tmobile forums they can't hide!

Here is one of those:

"FREE T-MOBILE MSG: Sorry for your disrupted data service. We will automatically credit your account for 1 mo data charges. Details at t-mobile.com/sidekick"

Wolfie 11/2/09 9:47AM