Vonage customer service

Contact information related to Vonage customer service, customer support and technical support can be found below. Please feel free to update any of the Vonage customer support information we have to make sure our site is kept as current as possible.

Customer Service

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  • How to reach a live person:
    • Speak "operator" when their recording begins.
  • Hours of Operation:
    • To cancel acct you must call Mon-Fri 9-4 EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Executive Response Team

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  • How to reach a live person:
    • Direct Line
  • Hours of Operation:
    • Mon-Fri: 8am-7pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This number is not publicized by Vonage, but is the best to use for immediate help.

      Executive Support Team (ERT) Office of the CEO

User Reviews

Posted by ph


I purchase global calling card by using my credit card. I ragister my cell ph number. I valideted too. Now how do I call out if country? What is my access number ?

Posted by Diane


My sister sign up with this company for one price by time the bill came it became another price. Her previous phone number was switch to this company and now that she wants to cancel Vontage won't give her her telephone number back. It doesn't make since she had this same telephone number for 23 years. She switch to Vonage with the number but she cannot keep the number because Vonage refused to release it back to her. This company is a fraud. GIVE MY SISTER HER ORIGINAL PHONE NUMBER BACK.

Posted by Anonymous


I just called customer care phone cancelation department and the rep told me that I have to pay for March service even after cancellation. I was not on contract and I should not get charged for this months service.

Posted by Anonymous


I am trying to transfer my number and Vonage has been screwing up the process for 10 days.

Posted by Anonymous


I have been having problems with my Vonage service for three days. The person who is calling me hears much interference AND there is a 10 second delay in them receiving my replies and my getting theirs. I have called tech support several times, going through all of the voice activated questions, eventually becoming connected to a real person (last one today was Steve) only to be totally disconnected and hearing a loud "beep,beep, beep" like a busy signal that does not stop...and no one ever calls me back. My husband is ill and I NEED my phone service. How am I to get help?

Customer Service Ratings

Based on 319 votes.

2.8

Get Immediate Help

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Corporate Office

Locate the Vonage corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Vonage customer service rankings, employee comments and much more from our sister site.

Vonage Manuals
Vonage customer service news

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Vonage Holdings Corporation (VG) has won two prestigious awards at the 8th Annual International Stevie Awards for Sales & customer service Gala Banquet & Awards Ceremony. Vonage earned the 2014 People's Choice Stevie Award for Favorite ...


Investor's Alert - Vonage Holdings Corp. (VG), Vantage Drilling Company (VTG ...

The company earned the 2014 People's Choice Stevie® Award for Favorite customer service in the telecommunications category, and the 2014 Silver Stevie® Award for customer service Department of the Year, also in the telecommunications category.


Stocks in Focus –Pengrowth Energy Corp (USA)(NYSE:PGH), Vonage Holdings ...

Vonage Holdings Corporation (VG) recently won two prestigious awards at the 8th Annual International Stevie Awards for Sales & customer service Gala Banquet & Awards Ceremony. The company earned the 2014 People's Choice Stevie® Award for ...

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