Vonage customer service

Contact information related to Vonage customer service, customer support and technical support can be found below. While here, check out the Toolbox on the right side of this page and don't forget to bookmark this listing for Vonage with your favorite sites.

Customer Service

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  • How to reach a live person:
    • Speak "operator" when their recording begins.
  • Hours of Operation:
    • To cancel acct you must call Mon-Fri 9-4 EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Executive Response Team

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  • How to reach a live person:
    • Direct Line
  • Hours of Operation:
    • Mon-Fri: 8am-7pm EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This number is not publicized by Vonage, but is the best to use for immediate help.

      Executive Support Team (ERT) Office of the CEO

User Reviews

Posted by Anonymous


I just called customer care phone cancelation department and the rep told me that I have to pay for March service even after cancellation. I was not on contract and I should not get charged for this months service.

Posted by Anonymous


I am trying to transfer my number and Vonage has been screwing up the process for 10 days.

Posted by Anonymous


I have been having problems with my Vonage service for three days. The person who is calling me hears much interference AND there is a 10 second delay in them receiving my replies and my getting theirs. I have called tech support several times, going through all of the voice activated questions, eventually becoming connected to a real person (last one today was Steve) only to be totally disconnected and hearing a loud "beep,beep, beep" like a busy signal that does not stop...and no one ever calls me back. My husband is ill and I NEED my phone service. How am I to get help?

Posted by Anonymous


Tried for 2 months to cancel my acct. Keep getting charged and hung up in when I call!!

Posted by Anonymous


I am an X-vonage customer. The only other companys I have gotten this mad at is Comcast and At&t.

I bought a vonage modem at Fry's Electronics in Webster, Texas. When I tried to get vonage service and use my vonage modem they would not allow it. I had and the modem they insisted on sending one. I can't return the 1st modem to Fry's and vonage won't allow me to use it.


American business, aren't they great.

Customer Service Ratings

Based on 318 votes.

2.8

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Corporate Office

Locate the Vonage corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

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Vonage Manuals
Vonage customer service news

Investor's Alert - Vonage Holdings Corp. (VG), Vantage Drilling Company (VTG ...

The company earned the 2014 People's Choice Stevie® Award for Favorite customer service in the telecommunications category, and the 2014 Silver Stevie® Award for customer service Department of the Year, also in the telecommunications category.


Vonage Launches Consumer VoIP Service in Brazil

Vonage is focused on meeting consumer demand for phone service that delivers transparent pricing and a positive customer service experience. Leveraging its leading edge cloud-based VoIP platform and supported with its award-winning customer care1, ...


Vonage Small Business Phones Challenge Verizon's Dominance

Once I could finally reach a live person, my conversations with their customer service reps were unfortunately uninspiring. Yesterday, my small business officially left the safety and security of the land line for the brave new world of VOIP. So far so ...

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