Contact T-Mobile General Customer Service

This page contains information specifically for contacting T-Mobile General Customer Service. We include information such as this department's phone number, email address, hours of operation and more.

You can click here for complete T-Mobile customer service contact options.

General Customer Service

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  • How to reach a live person:
    • Speak "English"
      Speak "representative" at next prompt
  • Hours of Operation:
    • Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.
  • Email:
  • Customer service link:
  • Description:
    • Their web site says you can dial "611" without charge if you are already a T-Mobile customer.
All T-Mobile customer service options

General Customer Service is just one method to contact T-Mobile. You can view other contact methods below:

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