Los Angeles Times

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Why does the LA Times not credit for the time period and/or extend the subscription for the number of days of non-delivery that the newspaper has been put on a vacation hold? Out of a payment in advance for 8 weeks delivery recently we were on vacation for 3 of those weeks - thus, paying for 8 weeks but only receiving 5 weeks of newspapers. The LA Times "customer service" in the Phillipines informed me that they no longer credit vacation stops, and will not credit the 3 weeks. Something is not right here!

Anonymous 4/15/13 1:04PM

I'm a print subscriber as well, and have been, basically, "forever." I'm not even sure why I'm adding my voice here other to to hope that if enough people are annoyed, a change may actually happen. The online edition has its advantages. And I realize that the print version is probably on its way to extinction. Still, eliminating the print TV listings, of all things to lose, is a really decision. Scrolling through a ridiculous online grid is hugely time-consuming. If the Times is going to eliminate one lousy page of user-friendly info, the weekly print TV listings are NOT the thing to lose. I've put up with the gradual cut-back on excellent reportage. The delivery person I've had for several years is just fantastic (thanks, Juan). But the losing these listings is getting pretty close to forcing a deal-break for continued subscription to this once-mighty newspaper. When I get a mo', I'll at least begin researching alternatives. How sad.

CK 3/18/13 6:31AM

I have two complaints.
Credentials: Times reader and subscriber for many years since the days of Otis Chandler.
Complaint #1: The removal of the daily TV guide. You have limited my ability to make choices as to what I'd like to watch.
Complaint #2: You've changed the box scores for away games in basketball (NBA). They are now meaningless because they are not complete.
Please restore the TV page and properly prepare the box scores for all of the games. I am a member of the minority that gets his information from the print media. I have been a loyal reader of your paper. Please reciprocate that loyalty. Thank you. Stanley.

Anonymous 3/15/13 1:32PM

Tried to get a person to subscribe to the Weekly TV Times. It said press 8 and every time I did, the robot said, Sorry i can't understand you!!!

jeanshriver754 2/25/13 11:31AM

My mewspaper delivery person was consistenly delivering my paper late -- around 6:30 a.m. -- then it started being even later -- 6:45 a.m. so I called to complain. Now it's coming on time but they purposely put the paper at the bottom of my stairs - not on my porch like they've done for years -- so I have to go downstairs to get it. I guess that's their pay back for me asking them to do their job right (LA Times promises 6 a.m. delivery)! Not good business!

unhappy customer 2/24/13 7:18AM

I did not receive my newspaper yesterday (1/27/13). I logged into my LA Times online account & reported the issue & requested the paper be redelivered within the next 90 minutes. 2 hours later (10:10 am) there is still no paper. This time I call the LA Times & went through the automated redelivery system. Again, I'm quoted 90 minutes until redelivery. Another 2 hours later (a little after 12 noon at this point) there IS STILL NO PAPER! I call & speak to a live person (via India) & am told that the Sunday paper will be delivered the following morning (Monday 1/28/13.) Guess what, 8 am Monday morning...NO PAPER! What is going on? I am LIVID! I have been a customer of the LA Times for over 20 years but this was enough. If I can't get the Sunday paper delivered I'm just going to cancel.

troublerx1 1/28/13 9:01AM

This paper is superb, as is my deliveryperson. Couldn't be happier and hope emergence from bankruptcy doesn't negatively affect the quality.

equipoise 1/7/13 1:05PM

I am a subscriber to the subscriber to the Sunday L.A. Times. I did not receive my L.A. Times last Sunday, Dec. 16th, 2012. My delivery address



If you would like to discuss this, my phone is



Julia Chu

Not Applicable 12/22/12 11:43PM

Does LAT HAVE to outsource Customer Service (and probably much more)? The lady who answered my call (to change the delivery address) had an accent--possibly Indian--I had to struggle to understand. Are there not enough unemployed in the U.S. the LAT can hire? If San Diego's newspaper wasn't so awful, I'd cancel my LAT subscription because of the outsourcing.

zammer8 11/27/12 12:15PM

I didn't receive my paper today nor did my neighbor.

Anonymous 11/15/12 7:20AM