Posted by [email protected]
Since 1/1/14 (I'm writing this on 2/21/14) my Rochester, NY WSJ delivery has been missed one to two times per week. When I call to report this, they cite "Transportation Problems" and tell me that my paper will be delivered the next day (sometimes it is, sometimes it isn't). If I persist, they offer me a one-day subscription extension.
The WSJ representatives that I have spoken to on the phone are difficult to understand, but unyielding in their insistence that they will give no compensation beyond the one-day extension.
On 2/21/14 I asked the rep where she was located, she said “Manila in the Philippines”.
I asked to speak to a supervisor -- "This will not be possible" was the reply I received. When I further persisted in asking to talk to a supervisor, the rep asked me to wait a minute and put me on hold. After waiting a while on hold, I hung up.
She was right -- "This will not be possible"
If someone out there knows the name/email/phone number of the Wall Street Journal’s Circulation Director, could you please post it so those of us who continue to have these delivery problems can contact someone of authority who needs to know about this unacceptable delivery situation and can fix it?