Wall Street Journal customer service

Quickly locate Wall Street Journal technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Wall Street Journal page at any time.

Cancellations

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  • How to reach a live person:
    • Press 0 at first prompt
  • Hours of Operation:
    • Mon - Fri, 7:00am - 10:00pm
      Sat, 8:00am - 3:00pm (ET)
  • Email:
  • Customer service link:
  • Description:
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US Customer and Technical Support

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  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Mon - Fri, 7:00am - 10:00pm
      Sat, 8:00am - 3:00pm (ET)
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
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  • Description:
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User Reviews

Posted by pruszynski@aol.com


Since 1/1/14 (I'm writing this on 2/21/14) my Rochester, NY WSJ delivery has been missed one to two times per week. When I call to report this, they cite "Transportation Problems" and tell me that my paper will be delivered the next day (sometimes it is, sometimes it isn't). If I persist, they offer me a one-day subscription extension.
The WSJ representatives that I have spoken to on the phone are difficult to understand, but unyielding in their insistence that they will give no compensation beyond the one-day extension.
On 2/21/14 I asked the rep where she was located, she said “Manila in the Philippines”.
I asked to speak to a supervisor -- "This will not be possible" was the reply I received. When I further persisted in asking to talk to a supervisor, the rep asked me to wait a minute and put me on hold. After waiting a while on hold, I hung up.
She was right -- "This will not be possible"
If someone out there knows the name/email/phone number of the Wall Street Journal’s Circulation Director, could you please post it so those of us who continue to have these delivery problems can contact someone of authority who needs to know about this unacceptable delivery situation and can fix it?

Posted by Kari


This is a LIE!!!!!

WSJ has no customer support whatsoever. No valid phone #, no online support, bull*** subscriptions. SCAM!!!!!

Posted by Anonymous


Impossible. We can't get through to them. We can't do vacation holds. We're just going to let our subscription lapse.

Posted by Anonymous


This site is impossible to quickly navigate - I need a vacation stop. That should not be hard to do online. I keep getting directed to buying a subscription! Guess I have to wait until Monday to call.

Posted by Anonymous


Don't bother calling the WSJ toll-free number to resolve any issues. It's a call center based abroad (no, it's not India). You need to call WSJ at a local US number listed in their contact directory. I am a long-time subscriber and have seen rates gradually increase over the years but the last renewal notice was nothing less than an insult, $500 for 1 year or $900 for 2 years. I called the toll-free number in the renewal notice to question lower rates on Ebay and Amazon, and even on the WSJ website. I spoke with a rep, then a supervisor, and they were ready to let my subscription lapse rather than offer a lower renewal rate. I then called a US phone number listed in the WSJ contact directory. I spoke to 2 people with American accents who were polite and willing to assist. We reached a mutually agreeable renewal rate. I’m waiting to see how it all works out and hope for the best. My ratings below apply to the folks at the US-based customer service center; the toll-free number people were useless in resolving my issues.

Customer Service Ratings

Based on 56 votes.

3.0

Corporate Office

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Customer Service Scoreboard

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Wall Street Journal customer service news

Maryland to Scrap Health Insurance Website

A Maryland health department spokeswoman said about $125 million has been spent so far on the exchange, but that also includes staff salaries, call center operations and money paid to groups that helped people sign up for health insurance. Write to ...


Health Enrollment Extension to End April 15

He received an email at 2 a.m. EDT on Wednesday sending him a link to return to the site within 24 hours, but that link continued to take him to a page that informed him he couldn't retrieve his application. Mr. Halleman said he was told to call the ...


SAIC Drops Guidance as Federal Awards Slow

... mostly to the loss of the Defense Information Systems Network program, decreased activity on information technology and logistics programs resulting from U.S. military drawdowns, and the completion of a program to supply technical support to the Army.

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