Find the latest Virgin Media news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
... of Virgin Media, which has roughly five million subscribers nationally, estimated the broken gear should be fixed by 9pm BST. Naturally, folks are cheesed off – not only is broadband down, and the status page fell over, but also all the customer ...
Express.co.uk managed to cut one member of our team's bill by simply calling Virgin Media's customer support line (dial 150 from your Virgin Media landline or 0345 454 1111 from any other phone) and getting through to their retentions department. Not ...
Do you need our help with a Customer Service gripe or money dilemma? Email us at [email protected] and don't forget to include a daytime phone number. If you're complaining about a particular company, please include a line to say you give the firm in ...
Virgin Media has been accused of leaving holes in people's walls and not following up complaints to fix the damage. One customer said he has so far waited six weeks to have a 10in (25.4cm) crater-like hole repaired. Complaints left on social media ...
Virgin Media's operating income slid 17 per cent over the past year despite the Brit telco growing its Q2 2018 revenues to £1.275bn, creating interesting conditions for its newly acquired chief operating officer. Of the total quarterly revenue, £903.9m ...
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virgin media head office complaints. phone number.Broadband.Home phone.Television. Virgin media's Customer Service team is on for broadband, tv and home phone customers, and for mobile customers lines open every day, 8am 10pm. Our extensive ...
... a brick wall," another added." One angry customer posted to Surrey Live : "If you call up Virgin Media helpline right now and say you are in Surrey and have an issue they will still deny it. "This has been the worst Customer Service I have received ...
There's some good news for Virgin Media customers. The broadband and TV firm has just announced a couple of new deals which will save users over £130 off their yearly bill. The cuts come to those who are happy to take out a new 12-month contract and ...
OPINION. Every year it seems things get more expensive but it's worth remembering that bills can often be reduced by a simple phone call. I was recently checking my direct debits and suddenly noticed my Virgin Media broadband bill had shot up by over ...
On its website Virgin Media describe the Manchester base at Concorde Business Park as 'the daddy of all contact centres' for its Customer Service, collections and complaint handling staff, as well as social media customer support, business sales and ...
The company announced on Thursday it would close its Swansea office next year and 90 of the 470 Customer Service jobs currently based in Wales are expected to transfer to Wythenshawe . Other roles transferring to the site include 540 roles from nearby ...
What was described as a “centre of excellence” for Customer Service and fault management opened at Matrix Court in the Swansea Enterprise Zone in 2012. Swansea MP Carolyn Harris said: “I am absolutely devastated for my city and everyone who relies on ...
Virgin Media customers can now download movies, games and TV shows at much faster speeds thanks to the company's latest upgrade. The broadband supplier has just announced it's rolling out a new 350Mbps service which will allow customers to download a ...
@virginmedia you are a joke and an absolute disgrace.....no customer support available....@richardbranson is this a ploy to beat the Irish. — Denise Sheils (@SheilsDenise) March 17, 2018 · @virginmedia No TV signal in Sandyford!! — MichaelJM ...
... failure for Virgin Media customers. “The website has been adding four hours to the predicted recovery time every four hours since the problem occurred. “I can't get through to Customer Service, no text updates as promised, really shoddy show from ...
It is claimed a database used to authenticate users onto the ISP's network broke down, kicking subscribers off the 'net. Virgin Media's Customer Service reps insist engineers are working to resolve the cockup through the cold evening. We'll let you ...
Virgin Media has seen the number of people using its broadband and mobile service rise, but it has recorded a further decline in its television business. The company has posted quarterly figures showing an increase of almost 9,000 people using its ...
Cable ISP Virgin Media (Liberty Global) has published their latest Q4 2017 (calendar) results, which saw them pledge to introduce a new 350Mbps broadband tier and add 159,000 premises to their UK network coverage. Virgin's total broadband base also ...
SAN JOSE, Calif. -- Virgin Media Business has today announced a new partnership with Versa Networks, a leading provider of next-generation software-based networking and security solutions. The partnership will allow Virgin Media Business to provide its ...
Virgin Media will throw-in a complimentary Amazon Echo speaker to those who sign-up to select broadband and TV deals. Unfortunately, the offer is only available until Wednesday January 31st – so you'll need to act fast. For the remaining days of ...
Virgin Media has resorted to hiding in disused public toilets as Britain's demand for ever-fatter pipes to channel digital detritus into the home grows. The Secret Bases website, which normally includes pictures and locations of sneaky-beaky British ...
Virgin Media, Liberty Global's U.K.-based MSO, is hitting the gas on the V6, a new 4K-capable flagship video device introduced in November 2016 that is powered by TiVo's software and services platform and built by Arris. RELATED: Virgin Media ...
Virgin Media's Customer Service team is on 0345 454 1111 for broadband, TV and home phone customers, and 0345 6000 789 for mobile customers (lines open every day, 8am - 10pm). You can also complain using the live online chat function here or by writing ...
9.10AM UPDATE: Virgin says the issues that were affecting customers this morning have now been fixed. A Virgin Media spokesperson said: “We were aware of an issue affecting broadband services for some of our customers in Nottingham, Grimsby and Lincoln ...
Nuance Communications said Virgin Media is using its Dragon TV voice technology to help power the U.K.-based operator's TV Anywhere App. The integration lets app users search for TV shows and movies with their voice by clicking the microphone icon ...
The price rise announcement by Virgin Media follows similar moves by Eir, Sky and Vodafone. A number of Virgin packages are to go up by €1.50 a month, while a discount applied to all bills will go from January, adding €3.50 a month to the cost. Virgin ...
The majority of British households have experienced problems with their home broadband over the last year. However, consumer watchdog Which? discovered Virgin Media customers were the most likely to experience issues with their home broadband service ...
But company bosses relented after the News & Star intervened, confirming that it will now fully compensate all 800 or so of its Carlisle customers who were forced to depend on mobiles because their landlines were inactive. The good news came as fresh ...
"All I could get from their Customer Service was that it was a major outage affecting area 3, which is South London," Reg reader Barry told us. "I can't believe they have not admitted the scale of the problem or offered any apologies never mind ...
UK cable biz Virgin Media added just 127,000 extra peeps to its superfast broadband programme during its second quarter – putting the outfit behind its 2017 target for the £3bn Project Lightning network expansion. Virgin Media had intended to connect ...
We got in contact with an expert in contract law to find out if Virgin Media was allowed to charged this fee. David Marchese, partner at Gordon Dadds, said: 'The Consumer Rights Act 2015 says terms of consumer contracts that are unfair to the consumer ...
TELEVISION, INTERNET AND TELEPHONE COMPANY Virgin Media needs to eat so it is raising the price of its undulating up and down services. As a Virgin Media customer told us this morning: "The bloody thing keeps going down and the only times I normally ...
The cable operator, which competes against fixed-line incumbent BT Group plc (NYSE: BT; London: BTA) in the UK telecom market, managed to complete work on just 27,199 premises in June against a target of 69,278, according to internal documents the ...
Early termination fees of up to £240 paid out by Virgin Media customers are to be investigated by the telecoms regulator. Virgin Media is the only major provider to charge its customers exit fees if they are forced to terminate their contract early ...
More than 800,000 customers having particular routers have been cautioned to change their passwords with immediate effect following investigations from Virgin Media since hackers could get access and steal their details. The default passwords which ...
Virgin Media is advising more than 800,000 customers to change their router's passwords immediately after an investigation found hackers could gain access to it. The advice comes after a Which? investigation found home networks and connected ...
The move follows a report by consumer group Which? in which security researchers were able to easily hack routers on which the default password had not been changed. The Which? researchers tested router's security by targeting a real home that used the ...
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Virgin Media said the risk to its Super Hub 2 routers was 'small' but urged customers to change their passwords Credit: PA. More than 800,000 Virgin Media customers are being advised to change the password for their internet router after an ...
Two competitors, Sky and Virgin Media, have struck a strategic partnership to deliver data-driven, targeted TV advertising across the platforms of both service providers. The partnership, which clearly shoots for scale around targeted TV ads, will ...
Virgin Media has rushed to patch its Super Hub routers after researchers uncovered a major security flaw that could enable attackers to gain administrative access to the devices. Researchers from Context Information Security revealed that, following an ...
That's in terms of fun, innovation, aspiration, customer support and top-quality products." Virgin Media now offers home broadband, TV, and mobile packages, going up against the long-established heavyweights such as Vodafone and eir. "It's always a ...
Virgin Media added an extra 102,000 UK customers to its super-duper Project Lightning broadband programme in the last quarter - the same programme it was forced to admit having overstated by 142,000 connections back in March. The operator's £3bn ...
Virgin Media on Monday claimed it is recovering from a price-rise wobble that saw customers desert it in droves. The telecoms giant said that it added 65,000 new customers in the first quarter, nearly two-thirds of which signed up to its “triple-play ...
Virgin Media Broadband review: Verdict. Virgin Media's broadband offering is an impressive one, with good Customer Service and speeds its major rivals can't match – even if, on the odd occasion, you don't get full the headline speed. Buy now from Virgin.
WALTHAM, MA — Netcracker Technology announced today that Virgin Media has expanded its relationship with Netcracker by selecting it as the managed services provider of choice for its Revenue Management solution. By using Netcracker's Managed ...
Virgin Media has admitted to overstating its £3bn Project Lightning superfast broadband rollout by 142,000 premises – a move that has led to the suspension of four staff and a reshuffle of its top brass. Parent company Liberty Global embarrassingly had ...
REDROW has abandoned its bid to buy Bovis Homes, clearing the way for rival house builder Galliford Try to seal a merger deal. PUBLISHED: 09:27, Wed, Mar 29, 2017 | UPDATED: 09:35, Wed, Mar 29, 2017 ...
When calling customer support reporting a fault you must ask for a rebate for an outage as you will not get one otherwise. Like; Reply; Edit .... on ITV daytime show · Manchester Bombing terror Andy Burnham USA leaks Donald Trump Theresa May BBCQT ...
