Virgin Media customer service news

Find the latest Virgin Media news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

New Virgin Media Stores To Open In Dublin, Galway & Waterford


... offering of broadband, TV, home phone and mobile. "This partnership has already created 15 new positions and as more high street stores open, it will create a small number of local jobs, with staff receiving intensive product and Customer Service ...

Virgin Media expands High Street Presence creating 15 jobs


... offering of broadband, TV, home phone and mobile. This partnership has already created 15 new positions and as more high street stores open, it will create a small number of local jobs, with staff receiving intensive product and Customer Service ...

Virgin Media swallows 215000 new fibre customers in Blighty


Revenue at Virgin Media rose 1 per cent to £1,227m for its fourth quarter results, with the firm having also signed up 215,000 more users to its £3bn Project Lighting network expansion. Earnings before interest, tax, depreciation and amortization rose ...

120 new jobs for Limerick with Virgin Media


Located in Roxboro, Virgin Media say that they are to fill the roles immediately at their National Customer Service Centre. The expansion will see Virgin Media's workforce increase to 400 and will see new staff join their customer care division and ...

Virgin Media digs in for fibre battle as major network expansion beckons


The under-pressure firm is investing in an extra 200,000 homes to revitalise stalled growth among its TV and broadband customer base in Ireland. Chief executive Tony Hanway spoke to our technology editor. Adrian Weckler Twitter Email. January 19 2017 ...

Virgin Media Super Hub 3


... the Super Hub 2ac. There is a slight improvement on the signal strength and you might get this new model for free if you haggle with Customer Service, but the issues identified make it too big a risk for anyone who needs more than bog-standard ...

Some Virgin Media customers could be without internet until JANUARY


Virgin Media customers could be left with slow internet connections - or possibly no connection at all - over the festive period. The Christmas connection chaos, reports Mirror Online, could be sparked following a technical glitch affecting parts of ...

Virgin Media broadband will be DOWN until 2017, company reveals


The Customer Service and performance was abysmal and the virgin brand had strong positive connotations. Effectively, this is something called a virtual brand acquisition ... Latest videos. north korea latest news live donald trump kim jong un usa ...

Half of Virgin Media's Irish subscribers can now watch Netflix directly from their TV menu


Half of Virgin Media's 330,000 Irish television subscribers can now watch Netflix directly from their TV menu. The service, which can also be subscribed to directly in the TV system, is now available on channels 300 and 999. There's no extra cost ...

Virgin Media customers can now watch Netflix on their TV


... last Tuesday. The company did not identify the cause of the problem. It is recommended that anyone who continues to experience issues with their service reboot their devices for one full minute. Virgin Media customer support can be contacted on 1908.

Virgin Media customers suffer service outages due to 'intermittent issues with broadband'


It is understood that the company's customer support team received a high level of calls. Shortly before 7pm the company confirmed that the issue had been resolved: "A temporary problem which earlier today resulted in some customers having intermittent ...

Virgin Media customers could be set for a HUGE discount - Find out if you're eligible


BIG SAVINGS could be on the way for Virgin Media customers this winter after the company unveils a cut-price new tariff. By Michael Moore. PUBLISHED: 11:37, Sun, Dec 4, 2016 | UPDATED: 17:36, Sun, Dec 4, 2016 ...

Virgin Media unveils new 4K TiVo box and Android 'TellyTablet'


Virgin Media has stepped into the 4K sphere with its latest TiVo set-top box. The media company's new pint-sized V6 box provides support for Netflix and YouTube in Ultra HD (with future updates promising High Dynamic Range (HDR) support), however ...

Virgin Media Rejuvenates Video Platform


Virgin Media, Liberty Global's U.K.-based cable operator, unleashed a refreshed video platform Wednesday, led by a long-anticipated next-gen TiVo-powered device that supports 4K and High Dynamic Range. Virgin Media, which has been dropping hints ...

Number of Virgin Media broadband subscribers rises to 4.9m


Virgin Media saw a further increase in the number of broadband customers between July and September 2016. The company's broadband base grew to 4,867,900 customers in the third quarter of the year - an increase of 59,900. This helped its overall ...

My mortgage was rejected due to a credit file black mark caused by a Virgin Media cancellation fee I didn't even ...


I recently made an offer on a flat. I was rejected for a mortgage thanks to a default on my credit report - £243 on an account with Virgin Media. I had no idea about this alleged default as I hadn't received a letter about it. I called Virgin Media and ...

Virgin Media expands TV offering


Virgin Media's TV platform is to be expanded with new channels and additional catch-up TV thanks to a deal with Viacom. The partnership with the owner of Channel 5 means Virgin Media customers will continue enjoying access to popular networks such as ...

Smelly toilets, smokers and the Kardashians. Virgin Media staff grill top brass


Smelly toilets, smoking outside and questions as to who is the best Kardashian: these were just some of the issues Virgin Media top brass were grilled on in a Q&A session with staff seen by The Register. Many of Virgin Media's staff are worried about ...

Virgin Media costs balloon by MEEELLIONS in wake of Brexit


Exclusive Costs at Virgin Media have so far risen by £7m this year following Brexit, due to increased import costs, the company revealed in a Q&A with staff this week seen by The Register. In the quarterly "Grill", chief exec Tom Mockridge was asked if ...

Leicester Asian Man jailed for £60m Virgin Media Scam


Mahesh Tailor, aged 51, from Thurnby in Leicester, has been jailed for six years for committing a multi-million-pound fraud to supply free Virgin Media TV using illicit set-top boxes. Tailor was accompanied by five other men who worked with him to ...

Virgin Media gave me a cheap one-year deal now it's upping my bills by £3.49 a month


In March, I was about to leave Virgin Media - I had television, broadband and telephone package with them. To get me to stay, it offered me a year contract on a lower fixed-rate which I accepted. However, it has now told me my bill will increase by £3 ...

I'm moving down the road and Virgin Media is demanding £240


I am on an 18-month Virgin Media contract that includes broadband, television and telephone. When I bought the services, I asked the sales lady at a Virgin kiosk in Woking, Surrey, what would happen if I moved to a new property where there is no Virgin ...

Virgin Media to hike prices


Virgin Media customers will see prices go up by an average of 5.1 per cent later this year. The telecoms company is hiking prices by between £1 and £3.49 per month in November. Customers are being contacted about the changes and will be given 30 days ...

Virgin Media upgrades TiVo boxes


New features will be automatically added to the devices to make it easier for users to search, find and save programmes on the service. One significant update - called Series Link+ - will enable customers to record an entire series and find related ...

Virgin Media Offers Peek at Next-Gen Box


Virgin Media, the U.K.'s largest cable operator, used Twitter to present a sneak peek of a next-gen set-top box that will be powered by TiVo and support 4K and a selection of OTT apps. “Sneak Preview: Say hello to our new Virgin TV V6 box, powered by TiVo.

Virgin Media Ireland gains mobile users but loses internet and home phone customers


Mobile subscribers at Virgin Media Ireland increased by 1,300 over the last three months, however the company reported falls in video, home phone and internet customers. Share. Email. Go To. Comments. Mobile subscribers at Virgin Media Ireland ...

Virgin Media says sorry to family who were 'barricaded' in their home


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Virgin Media Buys UTV Ireland


Virgin Media, the U.K.-based arm of cable conglomerate Liberty Global, said it has agreed to purchase UTV Ireland in an $11.1 million deal that also gives the cable company access to content from UTV Ireland's former parent, British broadcaster ITV.

Virgin Media names the next 30 places to receive 300Mbps broadband upgrade


Virgin Media has announced the next 30 locations that will receive fibre-based ultrafast broadband through its Project Lightning programme. Fibre broadband offering speeds of up to 300Mbps will be delivered directly to these premises as part of the ...

Virgin Media set to buy UTV Ireland


ITV plc today announces that it has agreed to sell UTV Ireland to Virgin Media, owner of TV3, subject to regulatory approval. The acquisition will not be completed until it is cleared by the regulators, which is expected to take some months. Until then ...

Virgin Media agrees deal to buy UTV Ireland for 10m euro


The telecoms and television giant, run under tycoon Sir Richard Branson's brand, is adding the country's youngest TV station to its books after sealing the deal for TV3 late last year. Virgin Media said the deal with station owner ITV was further ...

Turned off by a Virgin Media cancellation fee


I have been a customer of Virgin Media for a number of years. When I signed up to a new 12-month contract on 12 March, I specifically checked whether there would be any disconnection charges should I purchase a property in a non-cabled area.

Southampton agree new three-year sponsorship deal with Virgin Media


Southampton have announced a three-year partnership which will see Virgin Media become their new main sponsor from the start of the 2016-17 season. Share. Email. Go To. Comments. Virgin Media replace Veho, whose contract with the club finished after ...

Owner of Virgin Media Might Make a Big Donation to the UK's 'In' Camp


John Malone's cable company Liberty Global, which also owns Virgin Media, is evaluating a potential contribution of up to 500,000 pounds ($724,550) to a campaign to keep Britain in Europe. The company is evaluating a contribution to the "Britain ...

Virgin Media Adds FTTP to 'Project Lightning'


Virgin Media, the U.K.'s largest MSO, is adding a bit more fiber to its network diet. The operator, now owned by Liberty Global, said it will deploy fiber-to-the-premises to at least a quarter of the 4 million additional homes and businesses tied to ...

Virgin Media customers with Sky Sports and Movies to face price hikes


Virgin Media customers will be expected to pay up to eight per cent more if they have Sky Sports and/or Sky Movies. Sky is increasing its wholesale costs, with monthly fees for Sky Sports going up by £2.50 and Sky Movies costing an extra £1 a month.

Virgin Media planning new set-top box to rival Sky Q


Virgin Media will launch a new set-top box as it looks to compete with the recently-introduced Sky Q. According to the Daily Telegraph, Virgin Media intends to bring the new device to market at the start of 2017, but it may try to make it available in ...

DMSL hails Virgin Media Business's channel programme as its 'best ever launch'


DMSL, distributor of broadband connectivity and hosted services, has described the response to the launch of Virgin Media Business's channel programme as the best it has ever seen from resellers. More than 50 partners have signed up within the first ...

Wednesday, April 6th 2016 at 10:00AM


DMSL partnered with Virgin Media Business has been confirmed as the Headline Partner at PCR Boot Camp 2016, which takes place at Emirates Stadium on Wednesday, May 18th. The firm will be speaking during the Boot Camp conference sessions and ...

Virgin Media Business plans to recruit 500 partners to sell broadband bundles


Virgin Media Business has announced that partners can now sell its new product portfolio, including its 300Mbps broadband bundle aimed at small businesses. For the first time, SMB products offered by Virgin Media Business will be sold by distribution ...

Virgin Media customers to lose free calls app and cloud storage


Virgin Media has announced that its free calls app and cloud storage facility are to end next month. According to the company, more of its customers are choosing to use alternative apps and services. As a result, it has decided to scrap Virgin Media ...

Hit US show Kingdom comes to Virgin Media


Cathy Payne, Chief Executive of ESI, commented: "We are confident Kingdom will be embraced by viewers here in the UK as it has across the USA, Canada, Australia, France, Germany and Latin America, to name a few of the territories where the series has ...

10 startups to meet Richard Branson as part of new Virgin Media and Techstars accelerator


Virgin Media and Techstars have revealed the 10 tech startups chosen to take part in a new accelerator based in London. The chosen businesses come from cities across the globe, including Dublin, Venice Beach, Milan and Berlin and their products and ...

Outsourced Virgin Media techies botched this infosec bod's Poodle fix


Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the company, told that he was vulnerable to Poodle and was offered a £20 "premium technical support" service to fix it. However, following a series of calls ...

Virgin Media accidentally gives away telephone number


Crossed wires: Virgin accidentally released a customer's number to someone else. Photograph: Jed & Kaoru Share/Getty Images. Miles Brignall. Tuesday 1 March 2016 02.00 EST. Share on Facebook · Share on Twitter · Share via Email · Share on Pinterest ...

HomeWorks | Home Office Broadband


These terms and conditions must be read in conjunction with Terms and conditions of your residential Customer Service agreement for Virgin TV, Virgin Broadband and Virgin Phone services. 3 month minimum term contract applies. After 3 months, we will ...

Virgin Media faces tough task with TV customers' exodus


Click to view full size graphic 2 Click to view full size graphic Virgin's broadband and television network is available in less than half of Irish homes and businesses and is concentrated in cities and urban areas. Virgin Media, formerly UPC Ireland ...

Virgin Media boosted by record customer growth


BT strikes deal with Virgin Media · Virgin Media snapped up by US billionaire · Why customer engagement is just as important as Customer Service ... UK firms look to USA for export growth. A US based retail logistics expert will visit North West ...

Virgin Media loses 10pc of its Irish TV customer base in the last year


Virgin Media, formerly UPC Ireland, has lost 10pc of its Irish TV customer base in the last year with more losses on the way, according to its latest financial accounts. Share. Email. Go To. Comments. It's the sharpest fall in the operator's television ...

Faster broadband speeds, but slower service with Virgin Media


Google Customer Service really drag their feet when trying to help users synchronise with Microsoft Outlook - which is obviously not a problem for me anymore! Although the OneDrive cloud storage is awful and have switched to Dropbox. Reply | Pick. Report.

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