Victoria's Secret customer service

Victoria's Secret is a chain of retail women's clothing boutiques. The company also manufactures the clothing they sell. Mostly known for their lingerie, Victoria's Secret also sells womenswear. Victoria's Secret provides customer service by phone, live chat and FAQs.

Customer Service

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User Reviews

Posted by Not happy consumer


VS employee in Southlands Aurora CO very rude! She does not smile & did not want to be bothered for an extra mile I was asking her re: merchandise. I don't know her name , she's kinda old & Hispanic with long hair. She needs to take customer service training. She does not look happy (personally) but do not take your personal issue at work, do your BEST service for customers. We, as a consumer spends money so employee can get paid. She is always not helpful when I visit this store. I hope she is not a Manager because she does not even know how to manage a customer which is the most important assets in a business world.

Posted by Syl


Moreno Valley California store in mall. Valerie was rude and talks over her customers. Called customer care and was told managers have no authority to make any kind of exceptions. So rude and will never go back.

Posted by Anonymous


Was at the Victoria Secret store at the Merritt Island Mall - was going to buy 4 bras, there was only one cashier open and the line was long. I asked someone that looked like a manager for check out assistance and she directed me to the only one cashier open, I told her the line was very long, and she doesn't seemed to be bothered, by the way, they was just standing there talking to another employee, and didn't even budge to look at the situation of that one cashier, and just told me she's sorry about the wait, and proceded to go back to what seems like a personal conversation. Needless to say, I put the merchandise down and left the store. What a horrible experience, btw 3 other employees were just standing there, with nothing to do!! Lost sales for you!! And a very uncaring Manager running that store, concerned more about continuing her story with another employee...

Posted by Anonymous


I purchased 2 bras on Saturday while traveling through. There is no Victoria Secret where I live. I wish to return the bras. I don't find them to be any comfortable than my cheap bras. May I send them back and the refund put back on my credit card?

Posted by Anonymous


I just bought a new bra a few weeks ago and the underside Came out after it was washed on machine wash cycle. I was very mad.....however I called them last night and they have already sent out a new one for me! Thanks Victoria secret/ pink!

Customer Service Ratings

Based on 75 votes.

3.0

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Customer Service Scoreboard

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Hours of Operation

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Victoria's Secret customer service news

Police: Men in bonnets shoplift thousands from Spartanburg Victoria's Secret store

SPARTANBURG — Police in Spartanburg say two men wearing bonnets shoplifted thousands of dollars in merchandise from a Victoria's Secret store. The incident happened Monday evening at WestGate Mall in Spartanburg, according to a SpartanburgĀ ...


Kelsea Ballerini to appear on '2018 Victoria's Secret Holiday Special'

Kelsea Ballerini might have just packed away her Halloween costume, but the country singer is already gearing up for Christmas. Ballerini is set to join the "2018 Victoria's Secret Holiday Special" as a musical guest. Other performers include Bebe ...


Robyn Lawley Is Calling For a 'Complete Boycott' of the Victoria's Secret Fashion Show

Diversity and inclusion go hand-in-hand, and Sports Illustrated Swimsuit model Robyn Lawley isn't going to stand for a lack of body shapes on the Victoria's Secret runway anymore. Robyn recently launched a petition titled, "#WeAreAllAngels" in hopes ...

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