Posted by Anonymous
You call ilegally every morning to my home phone!please stop calling!
United Healthcare customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from United Healthcare.
15
Apr
09
Apr
Posted by Maggiemay
United Healthcare has a contract with the State of IL retirees. The deductible for prescription drugs for this plan is $100. There is some sort of glitch in UH system, that is assessing a $310 deductible for prescriptions. My mother who is elderly and in very poor health was overcharged for her prescriptions because of this. I talked to a supervisor at United Healthcare who would only give her name as Summer. Very rude, very high and mighty, not in the least helpful'”worst customer service I have ever experienced! UH knows there is a problem with the State of IL retirees, but does not seem to be interested in fixing the problem.
11
Feb
Posted by CSSucks
I only had them for about a year because it was my company's only option. They were the absolute worst I have ever experienced. The hold times were ridiculous. Conflict resolution was a joke because you had to wait for 45 minutes to get through to Customer Service before you could get through to the conflict resolution dept. There was NO direct line and service could NOT help, although they HAD to read your entire file every time you called, which meant another 10 minutes on hold before they could transfer you to another rep and then another and you'd be lucky if you didn't get disconnected.
My biggest problem was they refused to pay for a $420 diagnostic test that came back negative. Their refusal was because it was a test for a pre-existing condition. I don't have a medical degree, but even I know that if a test is negative I don't have the condition and therefore it can NOT be pre-existing. I was getting the test because my daughter had just been diagnosed and it is a genetic thing. Thank God she had other insurance and it was covered okay.
I went round and round with them for over a year. They said they needed everything from every doctor I had seen in the last 19 months (my gp for an annual exam and a chiropractor for a couple of adjustments). These doctors got frustrated because they were barraged with forms to fill out that they did repeatedly while UHC said they never got these forms. The docs were nice to me at first, but after a while it was just a waste of their precious time and the one that I had only seen once in my life (and since I moved will never see again), what was their motivation to fill out this form the 5th and 6th time? What was the problem? UHC kept printing the wrong dates on the forms they were sending out and then they would refuse to accept them because the dates were wrong. I finally caught what was going on when I requested UHC send me duplicates of the forms the docs were getting. When I called customer service they responded, "Yeah, that's a computer glitch and we know. It happens all the time."
Everything they did led me to believe their main goal was to frustrate everyone involved and deter any one from getting ANY thing paid for that they could that really should be covered.
STAY AWAY FROM UHC!! They are expensive and won't pay for a blasted thing!
02
Jan
Posted by JinksB
UHC sets members' FSA accounts by default to automatic withdrawl. I went to the website to change this. There was no way to make this change, so I called customer service. I spent 36 minutes on hold, and was finally hung up on. There is no way to contact UHC customer service except by telephone. This company has a horrible reputation, and deservedly so. Unfortunately, it's my workplace's only health care option, or I would change companies in a heartbeat.
24
Dec
Posted by Anonymous
This is the most terrible company I have ever dealt with. #1. They cancelled our rider starting in 2014. We only had the darn thing for a month. #2. Customer service sucks. My husband was involved in a hit/skip accident and then the guy knocked my husband to the pavement and ran over him with his car. Police report was filed and of course, the squad took my husband to the emergency room. I have been on the website checking on claims as not once has this company sent us a verification of what they paid or did not pay. After two months, I see that they denied the emergency room charges (the larger of the bills). My husband called UHC and the lady said that the hospital coded the bills wrong and she would straighten it out with the hospital. Now, here's the kicker. Yesterday, we received a notice from UHC that they needed more information because this was related to a hit/skip (auto) and our auto ins. might have to pay. I feel sorry for those who might be laid up in the hospital with injuries that prevent them from healing due to the added stress you have to put up with because UHC makes you sicker than you already are due to added confusion and total upset. Also, customer service stinks because the person you usually get in touch with can't help you and then you get transferred 5,000 times to another incorrect contact. I would be ashamed to work for this insurance company.
10
Dec
Posted by Anonymous
this company is a joke. i went 25 days without a drug because no one there could check their faxes. my dr sent about 10 faxes before they would finally send me a drug that would not let me fill locally - had to be mail order through the pharmacy they own!
i stayed with uhc only because of a great dr - now that he has retired i am switching to kaiser!! anything is better than this place!
14
Nov
09
Nov
Posted by Anonymous
i am in need of help to get my policy or guidelines for gastric sleeve surgery they tell me my dr has to do this and i call my dr they say i have to get this information which you people say i cant ,even though its my policy i have been going back and forth 6,7 times now guess i wont be getting this surgery cause neither side wants to comply im only the patient who needs help and not getting any cooperation
what am i suppose to do
05
Nov
22
Oct
Posted by Cory Russell
I wanted talk with someone about my monthly payments after receiving an email from you company. I have spent 11/2 hours trying to get help. There is no number to call in the email sent. I have keep reaching recordings and when I get a person that can't help.
Your company is the worst I have ever had to work with regarding customer service and as I send this email after all of the numbers I was given to call you now want to give me a new number and your rep can't tell me if this new phone number will be able to help me. This is supposed to be customer service for united healthcare and no one can help me fix a problem with my monthly bill. At this point I will have to contact the insurance commission to find out how to take care of this problem.If you care about me please call me at daytime
A very unhappy customer,
Corydon Russell
21
Oct
Posted by Sick of the Run Around
What a joke! Good luck getting ANYONE on the phone. Regardless of what time you call it will send you through all the prompts to get your info and then tell you that they are closed and to call back during normal business hours.
HELLO... it is normal business hours, and your phones REGARDLESS of what number you call in on send your PREMIUM PAYING CUSTOMERS to a recording and hangs up! You are NOT the only health care provider out there...
OH, and don't waste your time calling AARP to assist you. They will tell you that they don't have anything to do with it, even though you purchased the policy under there recommendation.
Its insurance selection time, so WHOEVER you pick, DO NOT make it United Health Cares AARP Medicare Complete!
13
Oct
11
Oct
Posted by Barbara
trying to talk to a human was the most frustrating experience in recent memory. As a provider with an important, but general question regardint policy, I wasted 45 minutes of time just to get to talk to a human and then, or course, another 15 mintues to have the proper person address my problem. If I were asked to give a rating it would have to be in the minus column.
02
Oct
Posted by provider
As you can determine by reading all of the other comments, trying to get assistance is impossible not only for the provider (which I am) but also for your customers..yes, I said customers. I think the insurance companies forget the use of that word, CUSTOMER...What ever happened to customer service.
24
Sep
23
Sep
Posted by Russ
I have been trying to get reimbursement for a claim I sent in April, 2013. I continually get stonewalled. They request information, I provide it, then request another piece of information. The customer service help line is pathetic. You talk to one person who promises to resolve the claim and get back to you and then you never hear back again. When you call back it is impossible to talk with the service representative you talked to originally. The customer support people have no accountability to the customer. I have sent in gobs of documentation for this claim and three separate follow up inquiries. I have also spoken to at least 10 customer service representative along with 2 second level call support supervisors and still no resolution. This has to be a conscious effort and perhaps a matter of routine to stonewall the customer until they give up and they don't then have to pay the claim. I am not taking steps to pursue legal action against the company.
23
Sep
Posted by kwilli02
They are not renewing the contract with my Kidney dialyses center Divita, so I have to go 40 miles to another in network facility or pay out of pocket which I can't afford. My co-workers are outraged and are asking my company officials to consider changing the insurance in 2014. They will lose over 400 customers if that happens. This situation is very frustrating.
18
Sep
Posted by Frustrated
i am so frustrated. I have called automated referred to/auto referred to
Person not helpful could hardly understand and kept telling me to call my employer to reach HR. I finally hung-up. OMG need better training there. I am interested in applying for a position and forgot my User: I believe is my email address. But I want to create a new password. Unsucessful in doing so. I just want to speak to HR or someone who knows what they are doing so I can apply.
Sorry, very frustrated...
Gloria Martinez
contact: 210-601-9045
Email: [email protected]
13
Sep
Posted by Ty
I have tried and over and over again to reach someone, anyone in the claims department @ United Healthcare and am constantly blocked by Customer Service, who tells me there is no such number for the claims department and and that the only way to reach them is through an email. I know that is not correct and that it is a road block that most insurances nowadays are using. Can anyone provide me with a contact name or number for the Claims Department at United Healthcare? Actually any of the major medical insurances companies would be appreciated.
28
Aug
26
Aug
Posted by Anonymous
I can honestly say that this is one of the worst insurance companies ever. I deal with insurance companies everyday. UHC the customer service is awful if i go to the automated system they send me in circles asking the same question 20 times trying to find the right number to get to the dental deaprtment OMG its absolutley ridiculous.There has definiltley got to be a better way to do service. Everytime I get a claim that has United Healthcare on it I cringe because I know what I am up against. Get it together UHC your customer service STINKS!!!!!!
25
Jul
Posted by Anonymous
Here in lies the comments for just another reason you should do business with a professional insurance agent. You should never have these problems with an agency that is am "authorized to Offer" agent with UHC.
Although this could very well be a forecast into the world of health care in 2014. If you can't get service from carriers now wait until you try and find a doctor in 2014 and after.
The comment blogs will be exploding!
25
Jul
22
Jul
Posted by cmc
Briefly, since about April (2013) I have been working toward getting my grandmother with (ESRD) end stage renal disease a portable oxygen concentrator b/c the portable tanks she currently use are bulky and run out too fast; makes traveling or even transporting a nightmare. She has been with UHC since 2004 and only on dialysis since February of 2010. Apparently the longer one is oxygen dependent the more liters he or she needs.
In the beginning of the year her nephrologist wrote out a prescription for a portable oxygen concentrator for her existing supplier; unfortunately, they do not rent portable concentrators. As a result United Healthcare referred us to a new DME provider who does rent portable concentrators; problem still not solved. Okay, the new DME vendor submitted the request for authorization but the request was denied b/c the existing supplier or vendor was given authorization. A representative from the new DME vendor called to inform me that I should call UHC and request that authorization be switched from the existing vendor over to them. I gladly got on the phone with a representative from the doctor's office last week Wednesday (7/17/13) to get things moving along. The both of us spent a combined total of 6 hours on the phone trying to reach the correct department, it was horrible. Each time we were connected to a new department the rep. did not handle my grandmother's account or did not show any authorizations in the system; eventually 5:00pm came and her day was over and I was exhausted. The representative from the doctor's office said she would try again the next day. Two days later I called the rep at the doctor's office and only received voicemail, I then called UHC precisely at 8:00 am to inquire about prior authorization myself "guess what"? I did not get off the phone until a little after noon before somebody actually found the existing authorization in the system and canceled it so the new DME vendor's appeal for authorization will be approved. Meantime, my grandmother is still having to deal with bulky portable tanks and substandard customer service. I am only glad I am authorized to speak on her behalf b/c honestly she could not handle being treated this way without an advocate. UHC has really disappointed my grandmother and me. "Where's the justice and peace?"
Charlotte
Houston, TX
