Flag United Healthcare Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I only had them for about a year because it was my company's only option. They were the absolute worst I have ever experienced. The hold times were ridiculous. Conflict resolution was a joke because you had to wait for 45 minutes to get through to Customer Service before you could get through to the conflict resolution dept. There was NO direct line and service could NOT help, although they HAD to read your entire file every time you called, which meant another 10 minutes on hold before they could transfer you to another rep and then another and you'd be lucky if you didn't get disconnected.
My biggest problem was they refused to pay for a $420 diagnostic test that came back negative. Their refusal was because it was a test for a pre-existing condition. I don't have a medical degree, but even I know that if a test is negative I don't have the condition and therefore it can NOT be pre-existing. I was getting the test because my daughter had just been diagnosed and it is a genetic thing. Thank God she had other insurance and it was covered okay.
I went round and round with them for over a year. They said they needed everything from every doctor I had seen in the last 19 months (my gp for an annual exam and a chiropractor for a couple of adjustments). These doctors got frustrated because they were barraged with forms to fill out that they did repeatedly while UHC said they never got these forms. The docs were nice to me at first, but after a while it was just a waste of their precious time and the one that I had only seen once in my life (and since I moved will never see again), what was their motivation to fill out this form the 5th and 6th time? What was the problem? UHC kept printing the wrong dates on the forms they were sending out and then they would refuse to accept them because the dates were wrong. I finally caught what was going on when I requested UHC send me duplicates of the forms the docs were getting. When I called customer service they responded, "Yeah, that's a computer glitch and we know. It happens all the time."
Everything they did led me to believe their main goal was to frustrate everyone involved and deter any one from getting ANY thing paid for that they could that really should be covered.
STAY AWAY FROM UHC!! They are expensive and won't pay for a blasted thing!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video