Posted by Anonymous
Could you please help with assistance for spare parts forest force recon gaming headset.
Thankyou
Turtle Beach customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Turtle Beach.
28
Apr
12
Apr
Posted by Anonymous
Contacted technical support in February regarding my sons faulty headset (which should still have had full warrenty as it was a Christmas present so only 2 months old ) After a complete balls up where I was initially advised NOT to send the faulty product and a 2 week delay I returned the product one month ago and despite chasing up every few days and several frustrated emails we still have not even had an email to say the headset has been repaired!!
Worst customer service I have ever know!!
12
Mar
21
Feb
Posted by LtTiger
Absolutely terrible customer service in the UK. My wireless headphones just stopped working one day, arranged a repair, sent them off. It has now been three months since they signed for the package.
They either don't reply to emails or on both occasions they did they ask me to wait another week and if it doesn't come they will send another.. dodgy in itself.
Will never buy turtle Beach again.
24
Jan
Posted by James
Had a pair of turtle beach headphones that stopped working under warranty. They agreed to replace them however they didnt have any available in the UK and they were imported from Germany. Weeks later I have received a duty and tax invoice for over £22 for the these imported headphones which I'm now apparently liable to pay after speaking to the delivery company. I can't get a hold of turtle beach and they are not responding to my emails. Worst customer service ever. I don't realky have a choice but to pay for this until someone replies
31
Jul
Posted by Master Xbox boy
I have a set of turtle beach headphones that has stopped working. I keep trying to submit a request but it tells me the serial number but it says it's not a valid serial #. I'm trying to send headphones in to be fixed so if you can help me out with a address to send them to would be great.
25
Mar
15
Dec
Posted by Kk
Worst customer service ever they don't respond to any emails it's been 2 weeks going on 3 and I haven't heard anything back since then confirming they got my email. I recommend not buying a headset from here if you don't want it to break this is the 5th headset I've had from them and they've all broke.
22
Nov
Posted by Anonymous
Worst customer service ever!!!!! Bought the wrong mic and never used it but they wont exchange for the right part. They said they responded to my email but I never got a response and she was very rude about it. The number to contact support was hidden and super hard to find. Less then impressed.
04
Nov
Posted by Ashley
Hi I had turtle beach PX5 which where totally amazing until late they broke both sides due to the thin arms.
I would like to know what you are currently selling as anot upgrade from the PX5 as it was perfect except for the week frame stronger plastic would have made them perfect.
I need my head set to be great quality, detachable/retractable mic, 7.1 suround soundo, wireless, Bluetooth. Will be used to connect with PC and Mobile phone.
If you would suggest a recommendation that I may purchas.
Thank you for you time,
Kind regards,
Ashley Chapman
02
Nov
22
Oct
11
Aug
24
May
Posted by DvLZStaTioN
Dear Turtle Beach
My name is Bashar or Alaa Reviewer of DvLZStaTioN
a blog review website that focuses on mobile technology and related accessories
. We have been reviewing the latest and greatest technology since 2011. We have over 1000000\1m subscribers on our mailing list and have reviewed products . We just came across your product, Turtle beach ELITE PRO and love the clean design and unique function. I feel it would be a great fit for our audience of tech savvy people who love these type of products. If you would be willing to send me a sample of the headset I would be able to put together a honest blog post review of the product on our Blog . I will include the product URL and price at the end of the blog post so people know where to purchase it from. If you are interested in offering my viewers a discount or promotional code I would be happy to include that in the blog post . In a previous review we did on the we used a promotion code which generated over 1000 sales. Once the review is complete I will run a competition for my subscribers to win the product, that is unless you would prefer I send it back to you which I am happy to do.
If you require any additional information I would be happy to provide it.
My mailing address and contact details are below.
Thank you for your time
Bashar Saif
Izki
Oman
28
Feb
Posted by Anonymous
I got a PX 24 headset for Christmas and 2 months later the super amp charger connection broke off. These headphones are badly designed so the amp is always dangling when in use. An even bigger issue is that the flawed design exists and there does not seem to be a replacement amplifier available. Goodbye to turtle beach products for me.
14
Jan
28
Dec
20
Aug
Posted by Videogamemom
I actually have found the customer service people to be extremely helpful. I agree that there are definite flaws in products that cause breakage and even volume issues. We have had to return two headsets thus far and are awaiting our third which will be an updated version so we will hope for the best! We had a lot of trouble with the 400 stealth version and are getting the 500P so we will hope those issues have been fixed in the newer version.
16
Jun
07
Feb
20
Aug
24
Apr
21
Nov
Posted by Anonymous
Pay Attention - This deceptive company is only open Mon-Fri 9a-5p. That's right. Every issue is only resolved through email, INCLUDING, tech support. No way to speak to a live person for tech support. You spend days sending emails back and forth with no resolution. Purchased bluetooth ear piece - full of static. Had to email back and forth for return policy. Then, purchased $160 headset at GameStop and game audio doesn't work. Still playing email-tag with tech support. Why does GameStop even sell this product? Worst customer service ever.
