Posted by Anonymous
Could you please help with assistance for spare parts forest force recon gaming headset.
Thankyou
Turtle Beach customer service
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User Reviews
28
Apr
12
Apr
Posted by Anonymous
Contacted technical support in February regarding my sons faulty headset (which should still have had full warrenty as it was a Christmas present so only 2 months old ) After a complete balls up where I was initially advised NOT to send the faulty product and a 2 week delay I returned the product one month ago and despite chasing up every few days and several frustrated emails we still have not even had an email to say the headset has been repaired!!
Worst customer service I have ever know!!
12
Mar
21
Feb
Posted by LtTiger
Absolutely terrible customer service in the UK. My wireless headphones just stopped working one day, arranged a repair, sent them off. It has now been three months since they signed for the package.
They either don't reply to emails or on both occasions they did they ask me to wait another week and if it doesn't come they will send another.. dodgy in itself.
Will never buy turtle Beach again.
24
Jan
Posted by James
Had a pair of turtle beach headphones that stopped working under warranty. They agreed to replace them however they didnt have any available in the UK and they were imported from Germany. Weeks later I have received a duty and tax invoice for over £22 for the these imported headphones which I'm now apparently liable to pay after speaking to the delivery company. I can't get a hold of turtle beach and they are not responding to my emails. Worst customer service ever. I don't realky have a choice but to pay for this until someone replies