Stihl customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Stihl.

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Viewing Stihl customer service reviews 1 - 25 out of 48
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19
Nov

Posted by Anonymous


on 11/19/23 at 6:50PM

Dear Stihl,

I feel extremely let down by the company...
I have been in Landscaping for over 20 years of my life on & off.
The last time I ended my landscaping services was back in 2013.
I'm officially back in the game knocking out some serious clients for the last 4 months & we just keep gaining clients left & right because of the services & how we operate...
But I'm taking the time to contact you because I used to bleed orange from all of the Stihl equipment I used to own, & my last 4 Blowers were BR-600's. But like I said, I ended the Landscaping profession at the end of 2013, and have not used a blower like that since then.
I was so extremely excited when I got back into the game.
I heard about the BR 800 magnum ex and I was like Yeah!!!
I know exactly what I'm about to buy for the company...
I did just that... my red max was beginning to be a problem because of being so old I decided to go out and buy a brand new BR 800 magnum.
I thought it would've been a lot more powerful, but it wasn't what I expected... my red max that is pretty much on its way out. The door was still more powerful than the BR 800 magnum.
SMH!!!... I'm not sure exactly what I'm supposed to say about this, but it looks like I'm going to have to stick with the red max from here on out to actually move debris leaves and other things faster so we can turn over clients quicker...

Guess I'm truly bleeding Red Now...

13
Jun

Posted by Gary


on 6/13/23 at 7:06AM

Hello . Ive seen on your comercial that there are little kids with play sthil saw and weedeater . The reason im contacting you is they should have saftey glasses on i know there just play tools and arent dangerious but shouldbbe wearing them sobother children learn saftey first before running eqiptment . Just my opinion

13
Dec

Posted by Anonymous


on 12/13/22 at 1:09PM

I just finished talking (Dec 13, about 2:45-3:00PM) with Stella from your Customer Service Dept. I was extremely satisfied with Stella's professionalism, knowledge and calming demeanor. She answered my questions on battery changing time requirements and typical amount of run time for a full charge. She is an outstanding representative of Stihl. Great job, Stella!

01
Nov

Posted by Anonymous


on 11/1/22 at 6:01AM

I am a loyal customer who owns 4 Stihl products and has always found them reliable. I bought a professional grade pole saw, used it four time the following year , stored as per recommendation put in Stihl gas and it wouldn't run smoothly. The first dealer told me the compression was shot, the second told me the carb was flooding and I needed another, a $350 fix.
Stihl online warranty says 2 years yet they say my warranty is expired. Do you think it's OK for a professional grade pole saw to last four uses? Customer services just blows me off.

27
Sep

Posted by Anonymous


on 9/27/22 at 4:07PM

I had a problem at one of your dealer locations. Owner would not listen to my complaint. Pointed his finger right in my face and called me a liar. He was yelling in front of everyone in the store. I really thought he was gonna hit me.. He's a very angry man and should not be able to treat customers the way he does.. It took them almost 3 weeks to fix my chain saw. And I told them I would like my old parts. And he threw them away. I feel like they were mine and I specifically told him I wanted them. He lied about the problem. Chain saw is just over 2 years old.... Like I said , the problem was I wanted my old parts and for som3 reason, he didn't want me to have them. I am calling the BBB and I also want to file a complaint on this man and the business. How do I go about this. They had my saw 18 days to replace a carburetor and a coil.... And I called and spoke several times to them.

08
Jul

Posted by Anonymous


on 7/8/22 at 4:37PM

I filed a complaint 10 business days ago and your trimmer does not start using your starting procedures at all. I have 6 other pieces of Stihl equipment and never had a problem but this is ridiculous. Park Rose Harare has done nothing. You have done nothing to resolve the issue pretty simple give me a new piece of equipment It has been used 2 had to force start it just like they did at Parkrose hardware first day I bought it tried to give them benefit of the doubt that they flooded it but nope and you do nothing. Complaint 270622-F4363406

12
May

Posted by L.davis


on 5/12/22 at 9:51PM

Not happy with Sthil warrenty responsiviness, would not recommend your products based souly on warrenty claims process. Stand by your products. Would tell anyone to checkout Husky over Sthil.

18
Nov

Posted by [email protected]


on 11/18/19 at 8:48AM

Hello I wanted a stihl plug in blower for the house. I wanted number bge 71 because of the two speeds I went to two authorized stihl dealers inside two different hardware stores. The first one didn't even carry any plug in blowers. I was told it would take at least two weeks to get the product. The second store vin only had the bge61 again I was told at least two weeks to get the product. I ended up with the one I really didn't want because I needed to clean up all the leaves on the yard. I didn't feel like chasing down a blower that might not even be offered at a stihl location. I was vinAlready over two hours into my quest This was vin pasadena California

16
Sep

Posted by Anonymous


on 9/16/19 at 11:47AM

I have purchased a pressure washer RB6600 on 2/11/19 and a blower on 6/12/19 at Able Lawnmower Sales & Service5081 Lantana Rd Lake Worth Fl 33463.I Had a issue with my power washer and took it I for service around August 29th. I had called to inquire about the repair on 16 Sept 19. I stoped into store to make the inquiry about the machine in question. The person behind the sale counter had informed me that he put my order on the back of the list of repairs. when I had question him his reply was very rude. He had said that it was due to the hurricane. well we only had some heavy rain. I think that they had enough time to work on my machine for the time line they had it. I like all your equipment that you have and I won't buy any other brand. I would like to bring this to your attention to see if this matter resolved.

Thank you
Vincent Meggison

19
Nov

Posted by Anonymous


on 11/19/18 at 12:43PM

Got good help from Brian...

13
Aug

Posted by Anonymous


on 8/13/18 at 1:05PM

All i get is busy signal when i call no mattee when i call everytime. Answer your calls!!!!!

23
May

Posted by Anonymous


on 5/23/18 at 4:21PM

Bought two Stihl products in last 8 months- BG 86 blower and M S 391 saw. Both were defective and needed parts replaced. After first fix on saw, (day one) started at store. Tried to use two weeks later, today, same problem. Am completely disgusted. Have owned and used stihl equipment for 35 years, whoever is in charge of quality control should be fired. Would not feel comfortable recommending your products, unfortunately two friends bought saws on my recommendation just this month.

29
Apr

Posted by kellylovelady


on 4/29/18 at 7:51AM

my complaint is not with the equipment as much as the customer service. I bought a new MS 391 from Ahern in Gardnerville NV back in Oct. 2017. After using the saw only a few hours something broke with the clutch. I took the saw back to Ahern, they kept it for 10 weeks, then told me they would not fix it. when I bought it I was not given any warranty information or instruction. I walked out with a receipt and the saw. to this day I still do not have my saw.

10
Jan

Posted by Lee Sales


on 1/10/18 at 5:40PM

Purchased a large amount of Stihl commercial grade equipment recently. Supposedly I was supposed to have received some steel SWAG by now. Never received anything. No shirt, no hats, no earmuffs etc. Thanks

19
Dec

Posted by xx


on 12/19/17 at 6:38AM

I bought this trimmer FS 38, the original Stihl green line, keeps breaking off i soaked the line overnight same thing, since no one in Brazil cares about my concern and ignores my e-mails i �´d like to ask you, does this Stihl Polycut 6-3 head,Part Number works with my trimmer FS 38 why the representative in Brazil dont carrry this part?

26
Sep

Posted by Onesimo


on 9/26/17 at 8:03AM

I had bought a sthil trimmer cord broke down took the item to where I had purchased it which is at 1012 west 495 Pharr, tx78577. I explained what the problem was cord of trimmer they opened up and looked at the piston as well took apart whole engine. They said that was the procedure to fix the cord I had warranty and wasn't going to pay anything took back anyway in order for them to look at it they charged me 35.00 after paying what they charged me to fix. I'm not satisfied with that could you call them so I can get my trimmer fix still having problems with trimmer to turn on since they opened the engine haven't used it since does not turn on. NEED THIS MATTRR TO BE TAKEN CARE OF and my trimmer fix please.

09
Sep

Posted by Anonymous


on 9/9/17 at 7:06AM

The carburetors are junk . I replace twice this year if u guys don't do anything about about it. Il go with john deer

07
Sep

Posted by Enrique morales


on 9/7/17 at 6:42PM

Just get my stihl pole saw of 600 dollars used for 5 hour and when i want to stend it to reach tall limbs it doesnt work, what did i buy?

31
Aug

Posted by Anonymous


on 8/31/17 at 3:19PM

I ordered an electric weedeater online on 8/16. Reservation to be picked up at Lowes #116. I have called the store 3 times, being told each time that it had not been delivered. On the second call I was told the sales rep would be there the next day and someone would call me. The third call was today. I told the young woman I would be going elsewhere to buy a weedeater.



During these calls no one ever offered to find out something for me. I may have missed something, but your 800 number wiould not lead me to a person. I really am disappointed....I was looking forward to using your product.

18
Aug

Posted by Anonymous


on 8/18/17 at 12:28PM

I have a stihl km130 power head and the engine blowed up I use this unit for trimming, weed eating, and redefining landscape beds and dealer has had it for 3 weeks and says the engine is still on back order. I am a commercial lawn and landscape company and feel like this issue needs to be resolved ASAP

03
Aug

Posted by Anonymous


on 8/3/17 at 4:03PM

I have been buying stihl products since 1989 with minimal repair issues other than a new bar, chain, new line spools etc..
My complaint is either Monahans ,Tx Ace Hardware stihl service department.18 days prior dropped off my stihl extended shaft hedger. After about a week I stopped by to be informed not ready. Today the manager after stopping by used the Lords name in vain several times and impolitely informed me that I need to be more patient (18 days)!!! Besides the 3 weed eaters ahead of me belonged to a customer that spends more money there than I do.
I ask him to put my 300 dollar piece of equipment back together that I would pick it up tomorrow and take it somewhere else.

07
May

Posted by nffsim


on 5/7/17 at 8:19AM

I am looking for a schematic for a 131 pole saw

07
Mar

Posted by kbs


on 3/7/17 at 2:52PM

thanks so much for all your help. could not identify or repair my still saw without your help. both men i spoke with were professional friendly and helpful.

28
Dec

Posted by Anonymous


on 12/28/16 at 8:33AM

Purchased a BG50 blower from Mustang Equipment in Fredericksburg, Texas on 12-22-16. After opening the box and assembling the blower it was discovered no tool (screw driver/spark plug wrench) was included - contacted Donald at Mustang and was told to come by and pick one up. Went by today 12-28-16 and was told that Stihl no longer supplied this tool with
equipment!! I made a 40 mile round trip FOR NOTHING- which is it do you or don't you supply the tool?? Stihl's contact site
leaves much to be desired as far as to talking to a live person--tried three times with NO LUCK!

07
Sep

Posted by Anonymous


on 9/7/16 at 8:39AM

I have a ms180c chainsaw . I was cleaning and changing the blade yesterday.i noticed the chain bar only had I screw holding it .looks like it needs two.its the screws that mount the sprocket to bar . its used to adjust the tension on the chain . I went to the place I purchased it. guy told me it only takes one screw.i may be wrong but its hard to believe. I ask if I could buy a couple screws he said that they didn't handle them.i would like to get a couple and verify needing 2 I sure don't want to have a chance of messing up my saw for a 1 dollar screw. thank you tom connot

Viewing Stihl customer service reviews 1 - 25 out of 48
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