SanDisk customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from SanDisk.

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13
Jul

Posted by Head phone trouble


on 7/13/15 at 3:39PM

I called customer service about the headphones that came with my MP3 player. They only work on one side. The company will not replace them. I am disappointed with that however I am REALLY frustrated with their lack of English speaking skills. I had to keep saying "I can't understand you." and all he did was talk louder and I still had trouble figuring out what he was saying. It is time to get some customer service people who can address the problems in English as well as other languages.

03
Dec

Posted by Anonymous


on 12/3/14 at 2:47PM

Hard to find tech support tele No for uk.
Instructions with SSD rubbish. who ever wrote them should try following them, maybe then they would realise how inept they really are. No software with product. support operative could not communicate in ENGLISH, my cat knows more about, installing/configuring drives, than she did. Summing up appalling support service, ill conceive installation instructions, I will not be recommending any of your products to our customers, or even our worst enemy. Rubbish Service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

18
Feb

Posted by tsomm


on 2/18/14 at 5:31PM

spoke with a foreign customer service rep who didn't understand the product didn't work. Poor quality poor customer service. Couldn't understand a work they said. I can decipher most accents as I myself live in California and deal with people. Really???

06
Feb

Posted by redheadnt


on 2/6/14 at 7:25PM

Purchased a SanDisk Sansa Clip+ MP3 Player, 4GB from Amazon in January 2014. Also purchased a charger plus 2 silicone gel skin cases. I have connected the player to my PC to charge the battery for over 3 hours - NOTHING! I then used the charger but still no charge.



I am very disappointed - spent over $60. I tried to submit prior form but not sure it went so am writing the second time!

10
May

Posted by FrenchUser


on 5/10/12 at 7:25AM

My Sansa Clip 8GB (purchased April 2011) suddenly died on me this morning. I called customer services on 0800 907 929 and got through to someone quite quickly.
I was advised to reset the player by holding down the power button for 20 seconds, release the power button and turn on as normal - it works again now.
Satisfactory outcome.

18
Apr

Posted by JadeDaun


on 4/18/12 at 1:42PM

I was having problems putting a large file on my 16GB memory stick, but the tech was able to walk me thru it. She new exactly what I was talking about and was polite.

25
Feb

Posted by Anonymous


on 2/25/12 at 9:49AM

I CAN NOT BELIEVE THIS CALL IN TECH SUPPORT product!!!! Having a person have to PAY for not knowing how to do something or make them "choose" out of four offers!!!-in order to download their OWN photos!!! I am not only not going to use you company anymore I am returning the un-opened products to the store. This is NO way to keep customers...You have lost this one!!!

14
Feb

Posted by coopscoop1


on 2/14/12 at 9:17AM

2nd product that just died in 5 months. Poor quality and customer service!

16
Sep

Posted by Anonymous


on 9/16/11 at 12:55PM

Called for tech support about compactflash card that does not work and got someone with bad english accent that could not transfer me to a US represenative so I could understand. Bought this in USA and want to talki to someone in USA. Seems tech support was more interested in an interview than my question.
Crap support!!!!

05
Sep

Posted by legger


on 9/5/11 at 3:14AM

Seems there are a lot of unhappy
customers about Sandisk and i can add
another since friday 02 Sep i have been
trying to find out, do make USB3 FLASH
DRIVES....just one simple question but to them it must be difficult for them to
understand and possibly so looking at
the comments on here HA Monday got an
email stating a load of sites ,which i had already been to through out the w/end
Most of the email address,s for europe
are dead, so perhaps you have got hold of ZOMBIES,thats it no more Sandisk
for me and this goes for Kingston as well,try putting USB3 search comes up
with all types of names etc and the
answer of an email was just confuesing
especially like me get confused easywho
knows perhaps they have vacancies
legger

03
Sep

Posted by glp27cani


on 9/3/11 at 7:38PM

i bought a sansa clip + mp3 player today and it does not work. i tried tech support and was told it would cost $28 to get an answer. i won't pay $28 to find out why my $50 sansa that i just bought today won"t work. I finally found a cutomer service phone number but they are not open on the weekend. wish me luck!

01
Jul

Posted by Superjac55


on 7/1/11 at 12:27PM

I spoke with Sean. Not only was he unfamiliar with the products, as well as unknowledgable, he completely didn't listen to me. I kept asking if he could hear me just to make sure. After he acknowledged that he could hear me I questioned if he was listening at all. This still did not help. In the end I felt like I completely wasted my time and regretted calling in the first place. I got absolutely nothing accomplished.

02
Jun

Posted by John


on 6/2/11 at 10:37AM

Support was quite helpful with me today

30
Nov

Posted by Not Happy With Sandisk


on 11/30/10 at 5:45PM

I purchased a USB that broke as soon as I loaded it with all my personal information. I can't get my money back because no one at Sandisk can assure me that my personal information won't be stolen!!! Customer service is in India.

13
Apr

Posted by none


on 4/13/10 at 3:45PM

So does anyone really have the number? If so it would be helpful to have. Hint hint

03
Mar

Posted by jddavden


on 3/3/10 at 9:41AM

This is my fifth Sansa player. In the past I had received excellent support from them. This time I had just purchased 11/2009 a brand new older model player from their website. Now, less than 120 days later, they will not provide phone or chat support for it because it is in their "legacy" line. Even though it is still under warranty I must communicate with them by email and wait 1-2 days. Ridiculous. Looks like they won't be getting a 6th purchase from me!

08
Feb

Posted by NYLADY01


on 2/8/10 at 6:41PM

I had a Sansa which got stuck in the locked position. I notified the company. They told me to send it to them and they would try to fix it. They sent me a new one instead, That's whwt I call good business.

22
Dec

Posted by kent banbury


on 12/22/09 at 12:31PM

I have 3 sanza mp3 players...all of which do not work. Was told Sandisk does not repair their mp3s...so good luck..throw them away was implied. Poor company in my opinion, when you cannot send products in for repairs and pay repair cost. Very unhappy

15
Dec

Posted by kibafang90


on 12/15/09 at 7:59PM

thanx this helped a lot i looked for this info dor a while!

20
Jul

Posted by dashocka


on 7/20/09 at 1:57PM

Great site, coming here form now on next time i need support with a product for sure

11
May

Posted by TallOne 1732


on 5/11/09 at 11:39AM

Great site for contact information. Thank you.

17
Apr

Posted by Anonymous


on 4/17/09 at 5:12AM

new hours:

M-F 8am - 7pm PST (11-10 EST)
Closed Sat & Sun

13
Dec

Posted by Anonymous


on 12/13/08 at 12:32PM

Very helpful. Didn't keep me on hold.

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