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I called customer service about the headphones that came with my MP3 player. They only work on one side. The company will not replace them. I am disappointed with that however I am REALLY frustrated with their lack of English speaking skills. I had to keep saying "I can't understand you." and all he did was talk louder and I still had trouble figuring out what he was saying. It is time to get some customer service people who can address the problems in English as well as other languages.


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