Samsung customer service news

Find the latest Samsung news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Samsung Releases Statement on the Battery Problem on Galaxy Note 8, Galaxy S8, Galaxy S8+


In the previous week, a new issue had surfaced on Samsung Galaxy Note 8. Its users are complaining that they are unable to charge the phone once its battery comes down to 0 percent. Not only the users of Galaxy Note 8 are facing this issue, but also ...

Samsung Galaxy S8 Android Oreo Update Confirmed For January


The official final build of Android Oreo will arrive on the Samsung Galaxy S8 and Galaxy S8+ in late January, according to a technical support response to a consumer query. Is this good enough? No, not really. But it is about as good as Samsung ...

Samsung's redesigned Galaxy S9 has reportedly been cancelled in favor of a boring update


Samsung wowed us all last year when it released the Galaxy S8 and Galaxy S8+. The phones weren't particularly huge updates over their predecessors overall, but they certainly were in terms of design. Samsung ditched the home button from the front of ...

NYX Professional Makeup Partners with Samsung to Launch Innovative Virtual Reality Makeup Tutorial


Rachel Weiss, VP of Digital Innovation and Entrepreneurship at L'Oreal USA – the parent company of NYX Professional Makeup – was instrumental in helping shape the experience, as well as facilitating the partnership with Samsung. Weiss added, "The ...

Samsung Galaxy S9 colours and features leaked ahead of phone's release date


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Samsung's new luxurious smart flip phone has the widest aperture camera lens yet


It comes in gold and platinum in a metal-and-glass body protected by Gorilla Glass. It's equipped with a Qualcomm Snapdragon 835 processor with 6GB of RAM and 64GB or 256GB storage options. A 2,300mAh battery powers it all. As an attempt to sweeten the ...

Here Are Amazon's Best Black Friday TV Deals


If you were even thinking about getting a new TV, today's a great day to scoop one up. Black Friday 2017 is loaded with fantastic TV deals, and Amazon has some of the lowest prices out there. Amazon previously teased at several of its Black Friday TV ...

Samsung accidentally confirmed it's making a Galaxy X


Samsung's dream is to beat Apple's iPhone, and that's why the Galaxy S8's development codename was “dream.” However, no Galaxy S or Galaxy Note device captured the mind of buyers like the iPhone rival, no matter how hard Samsung tried. But the Korean ...

The Best Walmart Black Friday Deals We Know About So Far


Walmart shoppers have come to expect great Black Friday deals, and Black Friday 2017 doesn't disappoint: Walmart has huge discounts on TVs, gaming consoles, DVDs, toys, housewares, and more this week. In most cases, you won't have to wait until Friday ...

Sling TV Adds Samsung Smart TVs to Device Lineup


Sling TV, Dish Network's OTT TV service, said it's the first live/VOD OTT service to become available on select Samsung smart TVs. Sling TV said its available today on all 2016 Samsung smart TV models via the Samsung Smart Hub, and will reach other ...

Samsung 'Black Friday' 2017: Early Galaxy S8, Galaxy Note 8, QLED HDTV Deals


Samsung.com provides financing options in most cases, great Customer Service, extended warranty options and Samsung premium care options. Buying directly from the manufacturer is always my suggestion when prices are the same. Samsung.com does ...

How Samsung And WeWork Plan To One-Up Apple's Genius Bar


Apple wanted to provide their customers with an exclusive way they could have their technical support questions answered in person rather than dealing with someone over the phone. This gave birth to the Genius Bars. These locations gave customers one ...

Why Samsung doesn't beat Apple where it matters


In service, Apple's Genius Bar and call center is the standard to match. Samsung was still using pen and paper earlier this year in most of its customer-facing service operations in its flagship location at 837 Washington Street in NYC. Samsung can ...

Samsung Galaxy S9 release date, likely price and features


The Samsung Galaxy S9 is due to be released in March 2018, and is likely to give Apple's iPhone X a run for its money. Donald Trump lashes out at the wrong Theresa May in Twitter rant. Samsung's S8 was released in March of this year and the major ...

Samsung's biggest obstacle to beating Apple: The teens


For the last decade, Apple has dominated Samsung in the high-end smartphone business. There's been fierce competition: some years, Samsung's devices are prettier or cheaper, and Samsung has always out-sold Apple in the mid-range market. But where ...

Samsung's Gear Sport smartwatch hits stores this month for $300


Samsung's latest wearables, the Gear Sport smartwatch and IconX 2018 earbuds, are hitting stores in the US on October 27th. The company announced that pre-orders for both products will begin tomorrow, with pricing set at $300 for the Gear Sport and ...

Samsung Will Make $110 for Every iPhone X Sold


Samsung actually has a vested interest in the iPhone X being a huge success. According to The Wall Street Journal, the company stands to make around $110 from each phone sold, which all told could result in billions more than the company even made on ...

Samsung's New VR Headset Has a Screen That Sounds Incredible


Samsung will launch a new virtual reality headset powered by Microsoft's Windows Mixed Reality platform, both companies announced on Tuesday. The headset, called the Samsung HMD Odyssey, will be released on November 6 for $499, making it the same price ...

iPhone 8 vs. Samsung Galaxy S8: Apple and Samsung Face Off


With iPhone X hogging the spotlight, iPhone 8 might feel a bit like Apple's unloved stepchild, but it shouldn't. With a comfortable 4.7-inch form factor and more affordable price, the iPhone 8 will be a palatable option for consumers who still want the ...

Samsung Hopes To Finally Release Its Fabled, Foldable Smartphone


If you think you've heard this prediction before, you're not wrong. Samsung showed off a prototype flexible smartphone screen in a 2013 video. In 2015, tipsters said the foldable phone was coming in January 2016. In 2016, anonymous sources pointed ...

Samsung Supports Installers With '5-Star Solutions' Program


Samsung said the web portal is a core component of the program, offering whitepapers, training, install tips and additional resources for CI professionals including access to a support network of trained Samsung technology experts and a technical ...

Samsung Gear Sport hands-on: Promising but incomplete


Let's begin with the similarities to Samsung's existing flagship wearable, which launched at IFA last year. With its rotating bezel, round face and shiny finish, the Sport could easily be mistaken for the S3 (or even the S2 that came before it). Upon ...

UK Samsung TVs bricked after firmware update (updated)


We're waiting on an official statement from Samsung, but as of Tuesday (the problem began cropping up last Friday) Customer Service told forum members it didn't have a clue when a fix would go out to customers. Earlier today, a moderator posted saying ...

Samsung is giving Note 7 owners a hefty discount on the Note 8


If you were one of the millions of people who had to give up the recalled Galaxy Note 7, fret not, because Samsung has your back. Today, as part of its Unpacked 2017 event in NYC, the company revealed that those of you who owned the previous model will ...

Samsung launches Galaxy Note 8


Last Updated Aug 23, 2017 12:23 PM EDT. Samsung released its newest phone, the Galaxy Note 8, on Wednesday with both the usual fanfare and a dose of humility, thanking customers for sticking with its flagship line after the company's last version had ...

Samsung Galaxy Note 8 price: how much does it cost?


Update: New Note 8 price details have been added, so you can get the phone with extras like a Gear 360 camera, or memory card and fast wireless charger combo. Samsung Galaxy Note 8's price is big, just like it's epic 6.3-inch display size. But ...

The best Samsung Galaxy Note 8 deals for Cyber Monday in the US


We're finding Samsung Galaxy Note 8 deals in the US thanks to Black Friday and Cyber Monday 2017, and they're available this weekend a bit early. That's good news because the Galaxy Note 8 price can be downright expensive. It's available to buy ...

Where to Get the Best Deal on the Samsung Galaxy Note 8


Samsung introduced its new Galaxy Note 8 phone on Wednesday, and top U.S. mobile carriers quickly started offering promotions and free gifts to entice buyers. Verizon said it would start preorders for the Note 8 on Thursday for $960 upfront, or $40 a ...

Samsung Galaxy Note 7 Owners Will Get Big Discount on the Galaxy Note 8


Samsung customers who got burned by the Galaxy Note 7 debacle last year are eligible for a nice discount on the Galaxy Note 8. The Korean conglomerate announced on Wednesday at its Unpacked event in New York City that former Galaxy Note 7 owners ...

Samsung Galaxy Note 8: Release date, price, specs and features


Samsung has just launched the Galaxy Note 8, one of the most eagerly anticipated smartphones of the year. It's the follow-up to the Note 7, the world's most infamous smartphone, which had to be recalled twice after models started catching fire. It was ...

Samsung finally unveiled the brand new Galaxy S8 version we've been waiting for


... wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of ...

Samsung Galaxy Note 8 Details Leaked


Samsung's next flagship mobile device, the Galaxy Note 8, will be officially rolled out later this month, but technical details of the phone/phablet have already been leaked to VentureBeat's Evan Blass. The phone will be both bigger and faster (of ...

Apple Pay Adoption 'Underwhelming,' Goldman Sachs Says


All of the big smartphone players have introduced much-touted mobile payment systems over the past few years, but most U.S. consumers are tuning out the hype. Apple, Samsung, and Google have yet to convince many people to use their wireless solutions ...

Samsung Note 7 owners are a forgiving bunch


But Note 7 owner Bill Kirk, who works in Customer Service at Detroit Metropolitan Airport, has been turned off by the whole episode. “The way I feel about things, if Samsung really wanted to keep its customers loyal, if you had that Note and you loved ...

Samsung Electronics Debuts IoT Cloud Monetization Tool


Its new platform, Artik enables the monetization of data shared via IoT devices for a data economy. By Elizabeth Doupnik on July 31, 2017. Share This Article; Reddit · LinkedIn; WhatsApp; Email; Print; Talk. Samsung, technology. An example of Samsung ...

Did Samsung just say it's afraid of the iPhone 8?


Did Samsung just say it's afraid of the iPhone 8? Samsung on Thursday posted it's earnings results for the second quarter of the year, revealing record profits driven by strong component sales. The Galaxy S8 outsold the Galaxy S7 during the period ...

Samsung's Next Galaxy Note Phone Is Probably Coming Next Month


Samsung may be preparing to unveil its sequel to the ill-fated Galaxy Note 7. The South Korean electronics giant just sent out invitations for its next Unpacked event, which will take place in New York on August 23. Samsung traditionally uses these ...

Samsung Will Likely Reveal the Galaxy Note 8 in August


Samsung will reveal its Galaxy Note 8 on August 23 at a launch event the company sent invitations for on Thursday. The new phone's predecessor, the Galaxy Note 7, was notorious for its battery problems that sometimes caused the phone to overheat or ...

Samsung's Bixby Voice Assistant Rolls Out to Galaxy S8 Users


Samsung Galaxy S8 and S8+ users in the U.S. can now use Bixby, after the company said Wednesday it has begun rolling out the voice assistant. Bixby — which is similar to Apple's Siri and Amazon's Alexa — lets users perform various tasks through vocal ...

Samsung's Bixby voice assistant is ready to help in the US


The voice component of Samsung's Bixby assistant has been a long time in coming. The company was quick to boast about its AI helper at the Galaxy S8 launch, but revealed that the signature voice feature wouldn't arrive until later in the spring... and ...

Samsung seeks to trim waste


SAMSUNG Electronics plans to recover gold and other metals and components from recalled Galaxy Note 7 smartphones to reduce waste. The South Korean company said yesterday that it expects to retrieve 157 tons of gold, silver, cobalt, copper and other ...

Samsung may release Galaxy Note 7 FE outside of South Korea


Canadians that miss their Note 7 could soon have a chance to pick one up again. The Korean Herald, citing several unnamed sources, says Samsung is considering releasing the Galaxy Note 7 'Fan Edition,' FE for short, outside of its native South Korea ...

English Version of Bixby Reportedly Delayed Because Samsung Lacks Big Data for Deep Learning


Samsung's latest flagships, the Galaxy S8 and the Galaxy S8+, managed to grab everyone's attention with their slew of new additions and features. From the curved display to the lack of bezels, from the refreshed specifications to the improved software ...

Samsung's secret VR headset prototype has eye and hand tracking


A VR eye-tracking company called Visual Camp just spilled about a secret standalone VR headset prototype that Samsung showed at MWC in March behind closed doors, as spotted on Liliputing. It's labeled "Exynos VR III," to differentiate it from the ...

The World's Largest Producer of Memory Chips Is Investing $18 Billion to Produce More of Them


Samsung Electronics (ssnlf, +0.91%) has announced that it is pumping 20.4 trillion won ($18 billion) of new investment into growing its semiconductor manufacturing facilities in South Korea. While consumers may first associate the brand with ...

Samsung's resurrected Galaxy Note 7 launches on July 7th


If you've missed the Galaxy Note 7 ever since it was discontinued over chronic battery fires, you now have a second chance at ownership... if you're willing to book a flight to Seoul. Samsung has confirmed both recent rumors and its own teaser by ...

Samsung uruchomi fabrykę AGD w USA


Południowokoreański koncern zamierza zainwestować 380 mln USD w Stanach Zjednoczonych i utworzyć tam niemal 1000 miejsc pracy do 2020 roku. Nowa fabryka AGD firmy Samsung ma powstać w Karolinie Południowej, w hrabstwie Newberry.

Samsung fa contento Trump: altri 380 milioni di investimenti negli USA


L'investimento è di 380 milioni di dollari e porta il totale del denaro investito dall'azienda sudcoreana in Usa a 10 miliardi di dollari. Verranno così creati 954 posti di lavoro entro il 2020. In South Carolina, Samsung ha già un call center che ...

Samsung Investing $380M in Newberry, Creating 950 Jobs


Samsung is investing $380 million in South Carolina to manufacture home appliances, creating an estimated 950 jobs over the next three years. State and company officials said Wednesday that Samsung is locating in the former Caterpillar plant in Newberry.

Samsung Invests $1.9 Billion in US Ahead of Trump-Moon Summit


Samsung already operates a call center in Greenville, South Carolina, that supports 800 jobs. Samsung began considering expanding its U.S. production base about three years ago and initiated discussions with South Carolina in the fall of 2016. “Samsung ...

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