Posted by Anonymous
too difficult to place an order online. might try calling from Utah
Saks Fifth Avenue customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Saks Fifth Avenue.
10
Nov
09
Sep
27
Oct
Posted by Anonymous
I just spoke with one of your representatives and was shocked to hear that you have not established a holiday return policy yet, like all of the other stores. I always like to start shopping in October and have all of my Christmas shopping done by the end of November so that I can enjoy the Christmas month. I guess I will have to count on the other department stores for my Christmas list.
25
Jun
Posted by ANGELA
Saks.com Is The Worst Store They Have No Customer Service All The Calls Go Overseas And There Is Absolutely No Accountability At All For The Lack Of Customer Service! This Is An Absolutely Disgusting Store And How They Treat Their Customers Is Disgusting No Customer Service No Accountability. I Hate Saks.com And Do Not Shop There Any Longer.
26
May
Posted by Anonymous
I called several of your locations for a handbag. I was put on hold for several stores. But the location that I call tonight was florida. Miami.The person left me on hold for 15 minutes. So rude. No apologies all.Then the manager okay. I guess how you all do business. So unprofessional.Very terrible experience but I think no great service. So, So unfortunate. I am soo sure u want repsonse fir my review. Since yoy have had several several terrible reviews from clients. Maybe u all need to rethink customerservice. So sad.
17
Dec
06
Dec
05
Dec
Posted by Shari
Calling Saks.com is guaranteed to put you on hold a minimum of 20 minutes. I've had the displeasure of having to call at least 3 times now regarding a single order. The most recent call was made at 8:30 PM on a Monday night and I ended up talking to someone who did not understand or speak English very well.
04
Sep
Posted by [email protected]
It is impossible to read the contact phone NO. printed on the Saks Card for payment. I am also requesting a change in the date the payment is due as I don't seem to remember so early in the month to pay the bill. Mid month is best as that is the time I pay my other charges.
Thank you.
Phyllis cohen
26
Jul
13
May
Posted by chevmo
I Placed three recent online orders with Saks and the items were clearly just thrown in a box and arrived wrinkled. Had to call customer service on a couple of the items and am shocked at the poor quality customer service reps now working at Saks. Saks once valued their customers and went above and beyond. I will no longer be shopping at Saks. Very disappointed.
17
Mar
Posted by Shopper
Saks.com is fine if they can process your order, but incredibly slow and disorganized if there is a problem.
Very slow response times to customer service inquiries. No notification that an order was cancelled due to a system error, although the balance was deducted from a gift card in full. Three weeks later, still waiting for a refund.
06
Mar
Posted by Anonymous
I am disappointed and frustrated w/my recent experience re: the Beauty promotion, first on-line and then, when that didn't work, phone contact. Three separate times I ordered the beauty bag promotion w/three products which exceeded the required amount of $125.00. The first time, after the on-line order wouldn't process properly ,I called customer support. The woman said she'd process my order and I would receive an e-mail. Two weeks later, after not getting anything, I called and was told my order had been cancelled, but was not given a reason. I supplied the necessary info again, and when the woman took my credit card info, I specifically asked her if she needed my security code number and all she said was "no." She said she'd send me a confirming order. After not receiving an e-mail confirmation, I called Saks today and was told the order could not be processed as they're not allowed to take a security code over the phone. I explained that the woman hadn't mentioned that and I would have appreciated having been informed. I then placed the exact same order on a different credit card. This time I was told that I didn't qualify because I didn't meet the $125.00 requirement. I went over my order and read the printout which said the order was in fact $210.00. The woman said the $110 Dior night cream I had ordered was now out of stock, so my order was minus the $110. I feel the lack of proper communication on the part of your customer service staff is inexcusable. I have been a Saks customer for the past 35 years, and this is the first time I've attempted to purchase anything on-line. It will also be the last. You really must improve and remediate your customer service. It's truly terrible.
01
Jan
15
Dec
Posted by Anonymous
Failure in customer service, system, and follow through. Nobody talk to each other in Saks.
Hello Saks (5th and off 5th).
I have wasted my time so much to clear up your mess (system errors or human errors, which I don�t care any longer). Not sure how you are going to compensate my lost time, but I can only tell you this I and my family, my close friends we are not going shop with Saks (5th and off 5th) any longer. We will go with Neman Marcus, Nordstrom.
As you see my attached, I purchased Ash boot online on November 25, I received an email on Nov 27 about the shipment. I am not even sure when I receive my item� exactly.
On Dec 2, I received an email telling me that you received my returned item. How come I can return the item before I receive it? Or how many days it takes for you to update the customer once returned items are arrived to your warehouse?
I figured there was a system error and called the customer service twice... and then explained the whole situation... asked to leave the memo so that when I bring my stuff to the store, they will see what had happened.
On Dec 14, I made a trip to Off Saks, in Jersey Garden Mall. Unfriendly male manager was called and he basically (so rude. not helpful- he should be fired basically, it was before 1pm shift. He wore white shirt with tie� mid-aged person) told me he could not see the memo, he could not do anything. Very rude. No apology at all, no sympathy at all. Very rude.
I had to carry the shoe box back to home and now I am writing this email.
I am going to send back my item tomorrow by bringing it to post office after or before work� waste of my time again. And I will call my bank to dispute the charges.
It is not my fault. At all. You guys wasted me so much time, in this era, how you guys can�t figure out what�s wrong? OMG. Simply speechless.
28
Nov
Posted by Anonymous
I recently called Saks Fifth Avenue store in Richmond Virginia and spoke to Quinn in the lady's shoe department. I had been shopping in the Raleigh North Carolina saks store and could not find my size for a shoe that The sax employee was able to see in the system as being available in the Richmond store. I paid for the shoe and an order number was created. I took it upon myself to call the Richmond store in real time to try to secure this shoe and have it applied to my order before it was bought by someone else. Quinn was able to follow through on this for me. It was Black Friday and he was very busy but still managed to locate the shoe and it's mate and put them aside for me! This was great customer service and in my opinion Quinn went above and beyond my expectations to be sure that I was satisfied and would be getting my order filled.
03
May
10
