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I am disappointed and frustrated w/my recent experience re: the Beauty promotion, first on-line and then, when that didn't work, phone contact. Three separate times I ordered the beauty bag promotion w/three products which exceeded the required amount of $125.00. The first time, after the on-line order wouldn't process properly ,I called customer support. The woman said she'd process my order and I would receive an e-mail. Two weeks later, after not getting anything, I called and was told my order had been cancelled, but was not given a reason. I supplied the necessary info again, and when the woman took my credit card info, I specifically asked her if she needed my security code number and all she said was "no." She said she'd send me a confirming order. After not receiving an e-mail confirmation, I called Saks today and was told the order could not be processed as they're not allowed to take a security code over the phone. I explained that the woman hadn't mentioned that and I would have appreciated having been informed. I then placed the exact same order on a different credit card. This time I was told that I didn't qualify because I didn't meet the $125.00 requirement. I went over my order and read the printout which said the order was in fact $210.00. The woman said the $110 Dior night cream I had ordered was now out of stock, so my order was minus the $110. I feel the lack of proper communication on the part of your customer service staff is inexcusable. I have been a Saks customer for the past 35 years, and this is the first time I've attempted to purchase anything on-line. It will also be the last. You really must improve and remediate your customer service. It's truly terrible.


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