Posted by Mary
On line support could not help and they said I had to go to a service center. But can't find any??? Does anyone know where they are located?
Rosetta Stone customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Rosetta Stone.
27
Aug
11
Dec
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Nov
02
Jan
Posted by Erin
Very dissatisfied. Not with the agent. He was fine and polite. Just with customer service for uk people. I kept being passed from sales to customer service for 2 days and nobody seemed to be able to help me! Also, all "uk numbers" seemed to be America and they couldn't help me with anything! All i got were THREE case numbers and no help!
09
Jul
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Jun
06
Aug
23
Dec
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Dec
17
Dec
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Feb
Posted by Sarion
Absolutely RUBBISH customer support.... very little transparency with this company.... difficult to find telephone numbers to speak to individual to sort out an account problem.....when you do they aren't there!! The product is good, the internet access is expensive and when sold the product it wasn't made clear enough what the ongoing additional costs would be. When I do try to purchase additional internet access time the checkout facility reverts to the wrong email and around in a loop we go....!! WILL SOMEONE PLEASE ANSWER THE PHONE SO I CAN SORT OUT WHAT SHOULD BE A STRAIGHT FORWARD ISSUE
30
Aug
19
May
Posted by No Name
I needed technical support. Their new chat support service worked wonderfully. When I called the support number initially, I reached a tech who spoke passable English within one minute. I used to think Rosetta Stone's customer service was pretty stinky; now I think it's much better.
24
Apr
22
Apr
Posted by Anonymous
Hours upon hours on hold. I finally gave up and selected the # for "sales". My call was answered in 30 seconds but of course they said I should call customer service for my issue. I explained that it was not possible to reach a person for that but yet 30 seconds for sales. The agent suggested that this was because the commitment to customer service required more time. "Oh," I said, "so there are many more calls for problems than for sales?" "No," she replied, sales take 1 or 2 minutes but problem solving requires much longer." BS - their priority is on getting your money NOT making sure you get what you pay for. A one-way street if I ever saw one.
01
Mar
Posted by Anonymous
There was a billing issue with my account that I was not notified about until a month later in spite of other debits to my bank after that one. When I called the person I spoke to was rude. I was transferred and put on hold for long periods of time. The issue is still not resolved and to top it off while I'm on hold now I start receiving emails about the issues with my account that I should have gotten a month ago.
01
Mar
19
Sep
17
Sep
Posted by anonymous
Think twice before you buy RS! says it is compatible with mac but good luck with that!! Spent 4 long hours on the phone yesterday with 3 different people in INDIA! Yes that is where you calls are routed!! After all the time and trouble and frustration still no solution!! After reading other comments I am afraid to send this program back because too many people can seem to get there refund as promised!
Today I called and decided to act like I was going to purchase the program, of course my call was answered by someone in the U.S.!! I told her my problem and still no help. She suggested i do an online support. HELLO!! Been there done that before I started calling INDIA! After ranting and raving I am told corporate will call me. Um, we'll see!!
11
Sep
Posted by Colleen
Purchased Rosetta Stone Homeschool version for Spanish four years after purchasing RS homeschool version for German. I was unable to load the HS version of Spanish so I called customer service. Waited on hold for over 20 minutes then was speaking to someone who's foreign accent made communication very difficult. After about another 20 minutes of trial and error, I was told my Spanish homeschool version would be accessible after my students started the program. I bought the homeschool version so I could customize their learning experience and set up their curriculum, so this made no sense. But I went ahead and began the Spanish program myself. After completing the first unit my progress report showed that I had just completed a unit in German. I called RS back but after 30 minutes on hold I was disconnected. Customer service is not just poor, it is for all practical purposes nonexistent. Still haven't resolved this problem and expect to be on hold for a long time tomorrow as well.
10
Sep
10
Sep
02
Aug
Posted by Linda
Not worth the money. As expensive as the course is, only one member of the household (whoever registered first) can have access to the Rosetta World. For the money they charge, ALL of the features should be made available to the entire household. I received no help in solving this matter through customer service.
