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Hours upon hours on hold. I finally gave up and selected the # for "sales". My call was answered in 30 seconds but of course they said I should call customer service for my issue. I explained that it was not possible to reach a person for that but yet 30 seconds for sales. The agent suggested that this was because the commitment to customer service required more time. "Oh," I said, "so there are many more calls for problems than for sales?" "No," she replied, sales take 1 or 2 minutes but problem solving requires much longer." BS - their priority is on getting your money NOT making sure you get what you pay for. A one-way street if I ever saw one.


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