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Purchased Rosetta Stone Homeschool version for Spanish four years after purchasing RS homeschool version for German. I was unable to load the HS version of Spanish so I called customer service. Waited on hold for over 20 minutes then was speaking to someone who's foreign accent made communication very difficult. After about another 20 minutes of trial and error, I was told my Spanish homeschool version would be accessible after my students started the program. I bought the homeschool version so I could customize their learning experience and set up their curriculum, so this made no sense. But I went ahead and began the Spanish program myself. After completing the first unit my progress report showed that I had just completed a unit in German. I called RS back but after 30 minutes on hold I was disconnected. Customer service is not just poor, it is for all practical purposes nonexistent. Still haven't resolved this problem and expect to be on hold for a long time tomorrow as well.


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